Overnight Control Center Operator

As the Security Control Center Operator and Dispatcher, you will be primarily based out of our office in Vancouver, British Columbia and reporting to our Head Office and National Management teams in Eastern Canada (Ontario, Quebec, and Atlantic provinces).

The successful candidate will possess very strong organizational and time-management skills, will be proficient in Microsoft Office Suite, and is comfortable learning and using new software systems. The incumbent of this position will need to demonstrate responsiveness and clear communication skills nightly.

Your role is key in ensuring that our operations run smoothly and that our field management teams are supported in effectively staffing their regions. This position is one with a large potential for growth within the department and the company.

You will possess excellent organizational and time-management skills, with proficiency in Google Suite, and be comfortable learning and using new software systems. To succeed in this role, you must have a background and/or education in office administration, scheduling, or security. This role requires the incumbent to have strong communication skills and be comfortable interacting with external clients regularly.

You will take direction from our National Scheduling Manager, ultimately supporting our CEO and Director of Operations by fulfilling the basic operations of this role.

What you will do

• Monitoring and checking on Lone Workers overnight
• Receiving and confirming time stamp photos
• Monitoring Guard team check-in’s, sign-in’s and sign-outs
• Reports posting
• Escalating any issues to respective operational leadership accordingly
• Work closely with Operational Management teams in Eastern Canada on a nightly basis to support overnight guarding operations (Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Islan, and Newfoundland)
• Participate in and perform ad-hoc tasks to support the National Management team in achieving organizational and operational goals.
• Effectively and professionally communicate with clients and staff when necessary.
• Support the office team with systems administration as required.
• Assist with general office administration as required.
• Assist with ad-hoc projects and provide support as needed to the administrative and leadership teams.

The Ideal Candidate

• Have some post-secondary education in administration or related field.
• Preferably 1-2 years of administrative or related experience.
• Preferably 1-2 years of scheduling experience.
• Preferably 1-2 years of experience in the security industry.
• Security Dispatch experience is an asset
• Be comfortable working overnights consistently from our Vancouver, BC office
• Excellent English skills (written and verbal).
• High attention to detail.
• Excellent organizational and time-management skills.
• Comfortable with Microsoft Office and general technology/software.

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Application question(s):

• Are you available to work from 7pm pst to 7am pst on a continental schedule?

Experience:

• Administrative: 1 year (required)
• Security: 1 year (preferred)

Work Location: In person