Job Description
Rate of Pay: $34.95 per hour
Category: Full Time (Permanent)
Hours of Work: 40 hours per week
Number of Positions Open: 1
Looking for a career with a dynamic organization that is committed to protecting wildlife? We are interested in dedicated individuals who are positive, enthusiastic, and passionate about connecting people, animals, conservation science and traditional knowledge to fight extinction. Your Toronto Zoo makes animal well-being a priority in all operations and shows respect for all wildlife.
Apply Online by November 13, 2026.
Position Purpose: The Security Representative, Health & Safety Services staff supports the daily operations of the Health & Safety Services Branch. The position provides protection to all Zoo assets, the safety of staff and public, while providing customer assistance as required. This position will assist and provide support in implementing the Strategic Plan.
Core Role Responsibilities:
- Conduct patrols of the Zoo site and provide protection of all Toronto Zoo assets from any and all causes.
- Provide access control to site for both staff & public, protects against the unauthorized removal of Zoo property.
- Attends emergency calls as required and takes charge unless or until relieved by more senior personnel.
- Conducts detailed investigations and reports their findings and recommendations regarding incidents or accidents occurring on Zoo property and any infractions of the applicable federal & provincial laws, the Zoo by-law and polices.
- Directs vehicle and pedestrian traffic, provides crowd control, and controls unauthorized parking on Zoo property. Provides, as necessary, direction and guidance, to seasonal & probationary Security services staff.
- Reports, on a routine basis, unsafe/unsightly public and staff work areas and conducts follow-up inspections.
- Provide cash escorts, vehicle escorts and non-emergency transportation for Zoo staff to medical facilities when directed.
- Provide guest services including, but not limited to, site information, vehicle access & boosts, assistance with lost children or guests and first aid.
- Conducts emergency equipment inspections and public safety audits as directed.
- Ensure compliance with the provisions of Ontario Occupational Health and Safety Act and Regulations.
- Maintain control over and issue keys under the control of the Health & Safety Branch.
- Staffs the reception desk & Control Centre as required.
Technical Knowledge and Skills:
- Must have a diploma in Law Enforcement, Law & Security, Criminology or have an equivalent amount of training and related experience.
- Must have 2 years’ experience in law enforcement or security work.
- Must possess a valid Ontario Security Guard license issued under (PSISA).
- Must possess a valid Standard (or Emergency) First Aid and Basic Rescuer CPR (level "C") Certification.
- Must possess a Full G Driver’s license in the Province of Ontario, with a good driving record.
- Current firearms license (PAL) is an asset.
- Must be knowledgeable in the use of computerized programs and systems, including Microsoft Office 365.
- Well-developed interpersonal skills, along with strong communications skills
- Must have a working knowledge of the Ontario Occupational Health & Safety Act and WHMIS legislation.
- Must be able to work weekends and holidays.
- Must be able to deal with staff and public in a courteous and efficient manner.
- Capable of meeting the physical demands of the position.
While we appreciate the interest of all applicants, only those selected for an interview will be contacted. The successful candidate may be required to provide a police reference check and/or driver’s abstract, at their own expense as a condition of employment. Candidates may be required to take a written and/or practical examination relevant to the position.
Your Toronto Zoo values the importance of inclusive recruitment practices and strives to create a workplace that reflects and celebrates the rich diversity of our city. Please let us know if you require specific accommodations to be in place before you begin the interview process.
Personal information gathered as a result of this posting is collected under the authority of the City of Toronto Act and By-law No. 5-1998 and will be used to determine eligibility for this job posting. Questions about this collection of personal information should be directed to: Ms. S. Findlay-Thompson, Manager, Human Resources (416) 392-5925.
Your Toronto Zoo respects the principles of equity, diversity and inclusion and seeks to model these principles in all that we do. We are committed to fostering an inclusive workforce where all employees feel respected, supported and valued. We strive to create an environment that represents the rich diversity of our guests and our community and encourage applications from all qualified individuals who can contribute to enhancing our commitment to equity, diversity and inclusion. Applications are especially encouraged from racialized persons/persons of colour, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and women.
Your Toronto Zoo makes animal well-being a priority in everything we do, respecting wildlife, caring for our team, guest and community. We are a welcoming place to visit, volunteer, and work, united by a shared commitment to conservation, connection, and reconciliation. We blend science and traditional knowledge to protect species and their habitats, and we invite others to join us as Guardians of Wild, acting together to ensure wildlife and wild spaces thrive.
This job posting is for an existing vacancy within our organization.
Your Toronto Zoo uses artificial intelligence to screen, assess or select applicants.
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