Desk Guard / Dispatcher

Synergy Protection Group Inc. is looking for dedicated and talented Desk Guard / Dispatcher to join our exciting, hard working and growing team! We are looking for individuals who possess exceptional interpersonal and customer service skills.

As a security Desk Guard / dispatcher, you will play a key role in communication between employees, management and clients.

Schedule : Sat-Sun 1200-0000

What you will do:

• Receive and respond to incoming calls from the Alarm Monitoring company, including fire alarms, intruder alarms, and other security alerts.
• Dispatch mobile units to specified locations based on the nature of the alarm or incident.
• Maintain clear and accurate communication with mobile guards, providing them with the necessary information and instructions for each call.
• Track and document the status and location of mobile units in real time to ensure efficient and coordinated responses.
• Oversee the entry and exit of contractors, delivery personnel, and other visitors to the site, ensuring all personnel sign in and out.
• Verify the credentials of contractors and ensure proper authorization before granting access.
• Record and log entry and exit times for all contractors and provide them with any necessary guidelines or security protocols related to their work on-site.
• Create detailed shift reports summarizing daily activities, observations, and any incidents that occurred during the shift.
• Maintain an organized log of all alarms, responses, visitor entries, and significant events throughout the shift.
• Act as the main point of communication between on-site personnel, mobile guards, and the operations team, ensuring smooth information flow.
• Coordinate with other departments, including maintenance or facilities management, to address site-related issues as needed.

What you will bring:

• Must have 1 year of security experience
• Must have 1-2 years of experience as a dispatcher or industry related experience
• Must demonstrate and maintain a high degree of professionalism.
• Proficient experience in administration
• Excellent verbal and written communication skills, interacting both internally and externally
• Excellent customer service skills
• Excellent organizational skills
• Ability to multitask and remain calm under pressure during high volume phone calls
• Track record of working in a fast paced and demanding environment

Why become a part of Synergy family?

We are a people/client-centric security agency. Synergy is redefining the security industry for the 21st century. Delivering uncompromising and guaranteed services augmented with innovative technology that monitors deployment in real-time 24/7 while offering completely transparency and accountability. We believe there is more to good business than just good service. Our philosophy is simple: be a good corporate citizen while enhancing our industry and following the triple bottom line business model.

Perks we offer:

• We are all about our people and we show it!
• Competitive pay and comprehensive benefits
• A responsive and supportive management team
• Industry-leading training programs
• Continuous coaching and support for professional development
• Promote diversity through employee engagement.
• Provide growth and development opportunities.
• Discounted GoodLife membership for a healthy work-life balance
• Access to exclusive savings and various perks through Perkopolis.
• Enjoy the convenience of paid parking.

Synergy Protection Group Inc. values diversity and is proud to be an Equal Opportunity Employer. We encourage applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the interview process.

AI Disclosure: Artificial intelligence (AI) is not used to screen, assess or make selection decisions for this position. All applications are reviewed by qualified members of our hiring team and hiring decisions are based on individual qualifications, skills and experience.

Vacancy Status: This job posting is for a currently available position, whether existing or newly created, that has been approved for hire within the organization.

Schedule:

Part-Time: Saturday & Sunday – 12:00pm – 00:00am
Casual: Nights / Day

Job Types: Part-time, Casual

Pay: Up to $18.00 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off

Experience:

• Dispatching: 1 year (required)
• Front desk: 1 year (required)
• security: 1 year (required)

Work Location: In person