Security Operations Centre / Dispatcher Guard – Toronto Downtown (B)

Why Paragon?

Paragon Security, Canada’s largest family-owned security company, is uniquely designed to ensure our guards succeed. Your success is our success.

Are you looking for a career in the security industry? A steppingstone into the world of policing? A place to call home while you upgrade your education? Be a part of a winning team, click Apply Now and join the Paragon family today!

Benefits:

• Competitive pay
• Career advancement opportunities
• Continuous support from a Career Centre representative to ensure success
• Life, Medical, Dental and Vision Insurance
• Company wide Recognition Program
• Overtime Pay

Position Overview:

Paragon is looking for highly motivated individuals for Security Operations Centre (SOC) Dispatch Operator positions in retail/office tower buildings located in Downtown Toronto. The hours for the positions are all shifts, days, afternoons, nights and rotational.

• Position: Full Time, Permanent – Security Operations Centre (SOC) Officer
• Site Type: Commercial – Corporate Towers
• Location: Toronto, Downtown
• Schedule: Days/Afternoons/Nights or Swing
• Hours: 40-44 hours per week
• Payrate: $21.59/hour to $22.99/hour

Role & Responsibilities:

• Monitor CCTV surveillance systems
• Ensure the proper number of staff respond to high-risk incidents such as irate/emotionally disturbed people, medical situations, and emergencies.
• Conduct random spot checks on the radio and CCTV to ensure staff are in their designated posts/zones.
• Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
• Ensure staff are following the assigned patrol schedule.
• Provide clear and concise communication to the security staff.
• Record all information in a detailed and factual manner.
• Ability to de-escalate a crisis situation, provide support and liaise with emergency personnel including police, fire, and paramedic resources.
• Ensure staff are dispatched to calls for service and security-related incidents and ensure the situation is monitored by CCTV.
• Record all relevant details in the Communication and Dispatch Log
• Have the Emergency Response Checklists and Action Plan readily available.
• Ensure the proper CCTV layouts are visible.
• Ensure all SOC equipment is in the designated area and not moved around.

Minimum Requirements:

• Valid Ontario Security Guard License
• Must have a minimum of 1 year of SOC Experience
• Must have open availability, days/afternoons/nights, 7 days a week
• Educational background in Law enforcement, Police Foundations, Security and Investigations, Criminology, or related subjects is considered an asset.
• Must have quick learning skills to learn various software and programs designed per site requirements, i.e., intermediate computer skills.
• Must have strong verbal and written communication skills
• Must demonstrate high attention to detail / observational awareness
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team

Technical Skills:

• Good working knowledge of MS Word, Excel, and Microsoft Outlook.
• Knowledge of security technology (i.e., CCTV, Access Control, Fire Alarm, Intrusion, Incident Management, and other security-related systems)
• Knowledge and understanding of applicable federal, provincial, and municipal legislation and regulations in the area of security.

This job posting is for an existing vacancy.

Not qualified for this position? Please return to our company’s Indeed profile and apply to another role!

https://ca.indeed.com/cmp/Paragon-Security-1/jobs

"Paragon Security is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request and all reasonable measures will be taken to accommodate the needs of the applicant through the interview process and while employed."

Job Types: Full-time, Permanent

Pay: $21.59-$22.99 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Application question(s):

• Do you drive or take public transit for commuting purposes? MUST ANSWER
• What is your home postal code? MUST ANSWER
• What are the main roles of an SOC Operator? MUST ANSWER
• Are you currently in school or returning to school in May 2026? MUST ANSWER

Experience:

• SOC Dispatcher: 1 year (required)
• Dispatcher: 1 year (required)

Licence/Certification:

• Ontario Security Guard Licence (required)

Work Location: In person