Security Dispatch – Sherway Gardens – Full-Time

Position: Security Dispatcher

Site: CF Sherway Gardens Shopping Mall

City: (25 The West Mall, Etobicoke, ON M9C 1B8)

Status: Full-Time

Hours: Static Continental Days (09:00 – 21:00 Hrs)

Pay Rate: $20.95/hr.

Internal Opening Date: February 3, 2026

Internal Closing Date: February 10, 2026

External Closing Date: February 17, 2026

Site Description:

CF Sherway Gardens is located just west of downtown at the junction of Hwy. 427 & QEW. There is easy direct access to the shopping center from both QEW and Hwy. 427 via Sherway Gardens Road. Anchored by The Bay, Saks Fifth Ave, and Nordstrom, CF Sherway Gardens is an upscale fashion and lifestyle center with over 200 shops and services. Known for its best-in-class retailers, lush gardens, and comfortable leather seating, CF Sherway is a shoppers’ delight.

Job Description:

Deliver a consistent and high level of customer service by professionally supporting clients, site staff, and security personnel through dispatch operations. While working assigned shifts, monitor security systems, coordinate responses, and act as a central point of communication to deter crime and undesired activity and maintain a safe and welcoming environment. Accurately document and investigate routine incidents and coordinate timely, effective responses to emergencies.

Duties & Responsibilities:

• Dispatch and coordinate security personnel, monitor coverage, and support daily operations
• Serve as the primary point of contact for management, site staff, emergency services, and law enforcement
• Monitor CCTV, alarms, radios, and access control systems to ensure site safety and compliance
• Receive, prioritize, and respond to incidents, emergencies, and service requests
• Provide guidance during medical, fire, or security incidents and assist emergency responders as required
• Maintain accurate logs, memo books, and detailed incident reports using standard reporting systems

Qualifications:

• Minimum 1 year of security experience (dispatch, mall, or physical security considered an asset)
• Strong verbal and written communication skills with fluent English proficiency
• Ability to remain calm, professional, and decisive in high-pressure situations
• High attention to detail with strong multitasking and organizational skills
• Comfortable working in a fast-paced, high-volume environment
• Strong interpersonal skills and ability to work effectively as part of a team

Prerequisites:

• Valid Security License for the province of Ontario
• Valid First Aid & CPR Level C from a WSIB approved provider
• English (oral and written) fluency is a must
• 3 Years of experience in security is preferred
• Applicants who do not possess these certifications can opt into Paladin’s Use of Force (UOF)/Management of Aggressive Behavior (MOAB) certification program prior to their onboarding training to ensure they meet the requirements of the position

Why choose Paladin?

• Opportunities for training and professional development
• Competitive salary and benefits package.
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Additional perks
• Work today, get paid today—daily pa