Job Description
- 1 positions Determinate, full-time, 40 hours per week (April 1, 2026, to March 31, 2027)
- 2 positions On-Call – No assigned hours (from April 1, 2026, to March 31, 2027, with possibility of extension)
Under the direct supervision of the National Gallery’s Duty Officer, the Protection Officer is responsible for monitoring and operating Fire, HVAC, CCTV and Security systems in a dedicated Security Operations Centre (SOC). They initiate and coordinate appropriate emergency response and control all security communications, including multiple radio channels, Email, MS Teams, intercoms, and telephones. The Protection Officer conducts patrols of on and off-site storage locations, initiates investigations, inspections, writes incident reports, and provides emergency response while not posted in the SOC. The candidate may be required to carry out physical security escorts in a follow car with travelling exhibitions and will be involved with security functions during various Special Events and VIP functions. The National Gallery uses a hybrid security force with a core in-house Protection Services team and a separate contract guard force. We are a client-facing institution, and you will be actively interacting with the public to resolve and de-escalate potential issues.
Benefits
- Public Service Health Care Plan.
- Employee and Family Assistance Program.
- Red Cross First Responder Training.
- Mental Health First Aid Training.
- Re-imbursement of Ontario Security Guard License annual renewal fees.
- Up to $300 re-imbursement every two years towards CSA approved protective footwear.
- Free parking in an on-site underground garage.
- Easy access by public transit to the Gallery, downtown Ottawa.
- Secure on-site indoor bicycle storage.
- Staff showers and change room.
- On-site staff discounts at the Boutique, Coffee Shop, and National Gallery of Canada Cafeteria.
Free admission to the National Gallery Collection and Special Exhibitions
Post-secondary diploma/degree in a security related field; or an acceptable combination of education, experience, and training.
- Security Guard license in accordance with the Private Security and Investigators Act of Ontario – can be obtained within six months of employment (reimbursed).
- current Standard First Aid with CPR/AED Level C.
Valid driver’s license & driving record in good standing (proof will be required on the hiring date).
- At least 12 months experience as a security professional or in a relevant field (law enforcement, military, 911, emergency operations centre);
- Experience working in a Security Operations Centre or in an investigative role would be an asset;
Experience in customer service, de-escalation protocols, and dealing with difficult situations.
- Knowledge of public safety, security procedures, and emergency protocols.
- Excellent verbal and written communication skills in both official languages (BBB level).
Sound judgement, de-escalation, and decision-making skills under pressure.
- Must meet the bilingual requirement to be invited to the interview process.
- Must have a valid drivers’ licence, and current Standard First Aid with CPR/AED Level C.
Secret Status – this factor is not used at the pre-selection stage.
- A variety of assessment tools may be used to assess candidates.
- Alternative selection tool methods and/or reasonable accommodation are available upon request.
- Candidates are entitled to participate in the selection process in the official language of their choice.
Note: Applicants selected for interviews will receive email correspondence from the People, Culture and Belonging team at the National Gallery of Canada.
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Ottawa, ON
Ottawa, ON
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