Job Description
Introducing the National Arts Centre
The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams-the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety-and nurtures the next generation of audiences and artists from across Canada. The NAC is located in the National Capital Region on the unceded territory of the Anishinabe Algonquin Nation.
At the National Arts Centre, we believe the performing arts are vital to the human experience. A house of dreams for the Canadian performing arts, we work with artists and arts organizations from across this land to revitalize our sector.
Curious to learn more? Read our 2023-2026 Strategic Plan, The Journey Ahead.
Equity, Diversity, Inclusion, Anti-Racism and Accessibility
We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti-racism and reconciliation with Indigenous peoples will guide our actions.
The NAC welcomes applications from candidates who can help us meet our vision, and contribute to the diversity of lived experiences, perspectives, and approaches. When you join the NAC, you will be part of an inclusive community working hard to dismantle barriers to employees’ well-being, access, potential, and success. The NAC actively seeks candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), members of 2SLGBTQIA+ communities, and people with disabilities. We encourage you to self-identify in the recruitment process.
Key Activities
Additional duties include but not limited to:
- Attend the central command office by managing access for visitors, artists, deliveries and employees and responding to inquiries and operational needs;
- Document all routine activities and incidents using the Security Management Software;
- Monitor fire alarm panels, CCTV systems and other video surveillance equipment;
- Operate access the control systems, including sensors and motion alarms, and investigate disturbances;
- Direct pedestrian and vehicle traffic inside and outside NAC premises;
- Administer building keys and access cards;
- Respond to medical emergencies and provide first aid, CPR or AED support until emergency services arrive;
- Provide outstanding professional and responsive customer service while assisting with safety concerns, illness or emergencies;
- Conduct regular patrols of the facility at all times, including outside performance hours;
- Monitor and support crowd control during performances, events, or during general high-volume periods;
- Secure the premises by locking and unlocking entrances or doors as required;
- Maintain situational awareness and respond proactively in high-volume or dynamic environments.
Skill Requirements
- High school diploma;
- Minimum of three (3) years of related security experience is preferred;
- Valid provincial Security Guard License is required;
- Familiarity with Microsoft Office Suite, CCTV and Security Management systems;
- Must be able to stand, walk & exert well paced mobility for up to eight (8) hours;
- Strong problem-solving skills and ability to work independently;
- Effective organizational skills, with the ability to manage multiple priorities;
- Strong interpersonal skills, tact, and discretion when interacting with patrons and employees;
- Demonstrated commitment to customer service excellence;
- Fluently bilingual in both official languages (English and French) with strong communication and interpersonal skills;
- Strong verbal and written communication skills, including the use of radios, emails and telephone;
- Demonstrated ability to write clear, accurate, and detailed daily reports;
- Ability to follow directions and work with limited supervision;
- Ability to work under pressure and to react calmly, quickly, efficiently and appropriately in emergency situations;
- Knowledge of crowd control in emergency situations;
- Understanding of the Ottawa downtown core environment;
- College diploma in Law & Security will be an asset;
- First Aid and CPR certificates would be an asset;
- WHMIS training (asset; will be required upon hire);
- Ability and willingness to work rotating shifts (including nights and weekends) to meet demands of a 24-hour operation;
- A past record of satisfactory attendance and punctuality is a requirement. *
*Regular attendance at work is an expectation of employment and an essential part of every job.
Who Can Apply
Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.
As part of NAC’s interview process, in-person interviews may be required. Please ensure to have the most up-to-date information on your résumé including your current email address.
While we appreciate all applications, only those selected for an interview will be contacted by us.
Important Notice
The National Arts Centre (NAC) is committed to inclusive employee recruitment and selection. The NAC welcomes and encourages applications from people with disabilities. If you require accommodation during the selection process, please inform us as soon as possible and we will make every effort to fulfill your accommodation request.
The successful candidate will be required to provide the original or a true certified copy of their education credentials as appropriate, along with proof of a valid Criminal Background Check as a condition of employment.
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