Job Description
Enforcement Patroller (Full-time / Permanent)
We are seeking a reliable and detail-oriented Parking Enforcement Patroller to join our team. In this role, you will be responsible for monitoring parking areas, ensuring compliance with parking regulations, and maintaining a safe, organized environment for all visitors and tenants.
The ideal candidate is observant, customer-focused, and confident in handling a variety of situations with professionalism and discretion.
At Indigo Park Canada, we don’t just manage parking — we lead the industry. As Canada’s number one parking operator, we oversee more than 1,300 locations nationwide, providing best-in-class services that go far beyond parking. From on-street operations and digital mobility solutions to last-mile logistics and urban space optimization, we are transforming how cities move.
Schedule
- Monday to Friday 7:00 AM to 5:00 PM
- Daily hours may change based on operational needs
Responsibilities
- Patrol an assigned area by vehicle
- Issue warnings and quotes for illegally parked vehicles (using LPR vehicle system)
- Identify vehicles in violation of parking codes
- Make arrangements for illegally parked or abandoned vehicles to be towed, and direct tow-truck drivers to the correct vehicles
- Observe and report hazardous conditions such as replacement of unsafe signage within lot, etc.
- Prepare and maintain required records, records of parking enforcement, operational records and records of quoted quotations
- Maintain assigned equipment and supplies such as hand-held computers, quote book, etc.
- Provide information to the public regarding parking regulations and facilities
- Inform the public about policies, services or procedures
- Identify stolen, and counterfeit parking permits
- Duties as assigned by manager
Qualifications
- Valid full provincial drivers license and a clean driving record
- Fully bilingual in English and French
- Must be able to pass a police background check
- Confidence in problem solving and ability to manage stressful situations
- Ability to clearly and accurately communicate both written and verbally
- Ability to work efficiently under pressure in a fast-paced environment
- Basic knowledge of handheld computer, personal computer (Windows XP/Mobile) and mobile phone features
Assets
- Enthusiasm for on-going learning, coaching, and training
- Results-oriented individual with a concern for accuracy and customer relations
- Exceptional time management and organizational capabilities
- Flexible schedule and ability to work evenings and weekends if necessary
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