Security & Guest Services Officer – Commercial High-Rise. 77056

Security & Guest Services Officer – Commercial High-Rise | Houston, TX 77056

$21.00/Hour | Monday–Friday | 8:00 AM–5:00 PM

United Protective Services is seeking a dependable, organized, and customer-focused Security & Guest Services Officer to work at a commercial high-rise property in a professional corporate environment.

The ideal candidate will be comfortable answering phones, assisting applicants and visitors, and handling multiple responsibilities while maintaining a visible security presence in the lobby.

The right person can multitask in a high-volume environment, communicate effectively, show empathy, and remain calm and composed under pressure.

Job Skills / Requirements

• Previous professional security experience preferred.
• Administrative, receptionist, hospitality, or customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize competing responsibilities.
• Strong organizational skills and attention to detail.
• Comfortable using computers and learning new systems.
• Able to interact professionally with executives, clients, applicants, tenants, and visitors.
• Ability to exercise discretion and maintain confidentiality.
• Patient, approachable, and able to handle difficult situations calmly.
• Professional appearance and strong interpersonal skills.
• Ability to assist with badging when needed.

Responsibilities

• Maintain a welcoming, secure, and organized presence in the high-rise lobby.
• Greet and assist tenants, visitors, clients, employees, and guests.
• Answer, screen, and appropriately direct incoming phone calls.
• Assist potential clients and applicants with questions and direct them to the appropriate department.
• Assist with employee and visitor badging as needed.
• Enter and maintain information accurately in company systems.
• Monitor lobby activity and follow established security procedures.
• Respond appropriately to questions, concerns, and unexpected situations.
• Communicate important information to supervisors and appropriate personnel.
• Maintain an organized and professional front-desk area.
• Provide attentive customer service while remaining alert to security concerns.

What You’ll Bring

This position is a great fit for someone who enjoys working with people while balancing security, customer service, and front-desk responsibilities.

You will interact with business professionals, executives, clients, applicants, tenants, and visitors, making communication, discretion, good judgment, and attention to detail essential.

The ideal candidate is someone who can move comfortably between answering a phone call, assisting a visitor, helping an applicant, supporting badging, completing a task, and addressing a security concern—without losing their composure or level of service.

If you are dependable, organized, people-oriented, and able to stay focused in a fast-paced professional environment, we encourage you to apply.

At United Protective Services, our people are our greatest asset. We are looking for reliable, positive people who want to serve others, and grow in their security careers. In return, we provide training, support, and opportunities you need to succeed.