Front of House Supervisor

Job Overview

As a Security Supervisor, you will be responsible for leading day-to-day security operations, ensuring the safety of people and property while maintaining the highest standards of professionalism. You will manage and develop a team of officers, oversee incident response, and ensure full compliance with all procedures, delivering a seamless and customer-focused security service. Shift Pattern: Monday – Friday. 0700-1700. Pay Rate £17.65/ph
Weekly hours 45

Main Duties

Security & Compliance

• Ensure team compliance with standard operating procedures and risk assessments
• Maintain knowledge of emergency, lockdown, and critical incident procedures
• Challenge suspicious behaviour appropriately
• Ensure officers follow uniform and equipment standards
• Complete radio checks as required
• Report all incidents promptly to Security Control Room

Training & Development

• Deliver refresher training and conduct spot checks
• Ensure all officers are competent in procedures
• Supervise and support training for new staff
• Identify and request additional training needs
• Mentor and develop team members

People Management (HR)

• Conduct monthly 1:1s with team members
• Carry out mid-year and end-of-year appraisals
• Manage return-to-work interviews after sickness
• Support staff rostering to ensure service coverage
• Conduct any investigations required.
• Assist in rostering and plan of security officers.

Leadership & Stakeholder Management

• Lead by example to maintain high service standards
• Build strong relationships with internal teams and service providers
• Proactively monitor and manage team performance in key areas (e.g. reception)

General Responsibilities

• Carry out any reasonable management requests
• Ensure smooth and professional day-to-day team operations

What we are looking for:

• A valid SIA License – SG/DS. (CCTV Preferable)
• Knowledge of HR issues (investigations, grievances, disciplines etc)
• Excellent written and verbal communication skills.
• Previous team management experience.
• Organise and manage workloads
• Flexibility and adaptability to change(s)
• Set standards
• Enforce Mitie Diversity & Inclusion strategy