Security – Customer Service

About Guardteck & Kandor Management

Guardteck provides tailored security solutions for a wide range of environments, including commercial buildings, residential sites, and community spaces. As part of Kandor Management Corporation, we’re not your typical security company—we’re building something different.

We live by five core values:
Community First – Servant heart, respectful, pride of place, mindful. Not selfish.

Above and Beyond – Finishing touch, go the extra step, give more. Not average.

Accountability – Ownership mindset, do what we say, keep our word. No excuses.

Creative Initiative – Outside of the box thinking, proactive problem solving, resourceful. Not indifferent.

Be Awesome – Be prepared. Be well presented. Have a good attitude. Not a low vibe.

If these values resonate with you, keep reading.

Position Summary

As an Information Desk Officer, you will serve as the welcoming face of the centre, delivering exceptional customer service to ensure every guest has a positive and memorable experience. You will play a key role in promoting centre services and acting as a knowledgeable resource for visitors and tenants.

Key Responsibilities

• Greet and assist guests at the Information Desk with professionalism and enthusiasm.
• Deliver outstanding customer service by anticipating guest needs and creating positive, lasting impressions.
• Maintain up-to-date knowledge of centre services, retailers, merchandise, and upcoming events by reviewing Client’s website daily.
• Proactively promote retailer offerings and centre-wide promotions to enhance the customer experience.
• Build and maintain strong, collaborative relationships with tenants and retail partners.
• Respond promptly and effectively to guest inquiries, both in person and over the phone.
• Collaborate with other departments to support internal client needs and ensure smooth operations.
• Monitor the centre for cleanliness, safety, and maintenance issues, and report concerns to Control in a timely manner.
• Oversee centre cameras throughout the day.
• Track retailer opening and closing times and submit updates via Excel spreadsheets.
• Utilize the security radio as required.
• Provide team briefings in the morning and afternoon, highlighting key updates or important information.
• Complete and submit a daily report (template provided by Marketing) for next-day collection.
• Submit completed customer service complaint/comment forms to the supervisor for escalation if needed.
• Assist with coordinating marketing activations involving partners, guests, and visitors.
• Refill the gift certificate kiosk as required.

Why Join Guardteck?

Growth Potential

We’re growing rapidly and invest in people who prove themselves.

Learn and Develop

You’ll gain exposure to all aspects of operations—client relations, leadership, recruitment, compliance, operational excellence, and more. This is an incredible learning opportunity.

Supportive Team Culture

You’ll work in a collaborative team that genuinely supports each other.

Purpose-Driven Work

Our security officers, cleaners, and support staff keep communities safe and buildings running. You’ll play a key role in supporting the people who do this essential work.

Recognition & Appreciation

We notice when people go above and beyond, and we celebrate wins—big and small. If you’re excited about this opportunity and think you’d be a great fit, we’d love to hear from you!

Ready to be awesome? Apply today and help us build something special.

Guardteck is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.