DNC Crowd Manager

DNC Crowd Manager

Part-time / Evening and weekends availability required

Multiple venue locations:

• United Center
• Rate Field

General Responsibilities:

Assist Event Security personnel in enforcing venue policies and providing each guest with a safe, comfortable and enjoyable environment to view events through complete knowledge of venue policies, available guest services, and facility familiarization.

Demonstrated Skills:

• A 20-hour security training certificate, and 1 year of security experience required (Event crowd management experience or Criminal Justice studies preferred)
• Ability to follow direction
• Consistent high level of customer service in a fast-paced environment
• Approachable, friendly, and articulate
• Self-motivator with a positive attitude
• Ability to work effectively on a team
• Ability to adhere to scheduling methods and procedures
• Punctual, proactive, and accountable

Specific Duties:

• Promote a family atmosphere, guest enjoyment, and safety
• Enforce all guest conduct policies
• Assist guests with disabilities
• Impart guest information and direction
• Report unsafe and unpresentable circumstances within the work area
• Have superior knowledge of facility services and physical layout
• Guest complaint resolution
• Incident report documentation
• Limit entry to restricted access areas through proper checking of credentials
• Escort athletes/performers to and from locker/dressing rooms as directed
• Perform visual bag searches at gates to prevent the entry of prohibited items
• Assist Guest Services and Guest Relations as necessary
• Clear seating areas and concourses post-event
• Prevent the departure of alcohol from inside the venue
• Facility policy enforcement
• Miscellaneous operational (day of the event) duties as directed

Qualifications:

• Must be 20 years of age or older
• Must be available to work evening and weekend hours
• Must be able to fully perform the essential functions of the job
• Must be punctual and able to comply with attendance standards
• Must be a positive, outgoing individual able to work well with large groups of people
• Must have excellent verbal communication skills
• Must have strong people skills and the ability to make firm decisions
• A combination of relevant security experience and/or completion of a 20-hour security officer certification
• Must be willing and able to comply with all grooming and uniform standards. Extreme hair color, extreme facial piercings, and facial or offensive tattoos are not allowed
• Must have one-two years of de-escalation skills
• This position requires standing for 4-6 hours per shift

Additional information:

• Starting Pay Rate = $20 per hour
• Average work hours will not exceed 1000 hours per calendar year
• The individual may also be required to use their hands, stoop, kneel or reach with their hands up to 1/3 of the work shift
• The individual may also be required to lift up to 10 pounds up to 1/3 of the work shift
• The physical demands described here are representative of those which must be met by a Team Member to successfully perform the essential functions of this job.