SUPERVISOR, SECURITY SERVICES

SUPERVISOR, SECURITY SERVICES

Job Posting #: 928712
Union: Non-Union
Site: TG, TW, PM
Department: Security Operations
Reports to: Director
Salary: per annum. Commensurate with experience and consistent with UHN compensation policy
Status: Temporary Full-Time
Hours: 37.5 hours per week, 3-11pm Mon-Fri, with occasional weekend shifts
Posted Date: February 08, 2024
Closing Date: March 04, 2024

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground-breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Position Summary

The Supervisor, Security Operations will lead the supervisory function, within scope of authority, at a designated UHN site ensuring the safety and security of patients, staff and visitors. The successful candidate will also support and facilitate emergency coordination and communication; investigation and documentation; and loss prevention management activities.

Duties

• Supervising the day to day operations of Security staff, within scope of authority; assigning and directing staff as necessary.
• Addressing human resources needs including: monitoring staffing and operational issues, payroll, recruitment, labour relations, performance appraisals, coaching and conflict resolution, and disciplinary action; escalating where necessary.
• Coordinating and allocating staffing resources in response to emergencies and hospital codes (Code White, Code Purple, Code Red, Code Black, Code Yellow etc.).
• Ensuring ongoing service quality by providing training and direction to staff, identifying training opportunities, as required.
• Participating in education programs and in-service meetings.
• Coordinating security response to all codes and emergency procedures and leading communications with external emergency services including police, fire and EMS.
• Ensuring all emergency situations are properly documented and provide follow-up as may be necessary.
• Conducting in depth investigations on major occurrences and ensuring proper documentation of incidents is completed.
• Inquiring into and investigating matters pertaining to both alleged losses and thefts and wrongful acts of individuals affecting the Hospital’s Security.
• Monitoring and analyzing statistical information to provide continuous quality improvement through quality indicators; identifying concerns of the Hospital community.
• Planning and establishing protective and preventive Security systems and monitor Security operations.
• Establishing and maintaining a visitor control and facility access procedure, including an employee identification system and lock and key control system.

Qualifications

• Completion of a 2-year community college program in Law Enforcement, Law Security or recognized equivalent, required.
• Minimum 4 years related experience, required.
• Current and valid Security License in accordance with the Private Security and Investigative Services Act of Ontario, required.
• IAHSS membership, required.
• Certified Advanced Healthcare Security Officer (CAHSO) certification, required.
• Strong interpersonal skills.
• Strong written and verbal communication skills.
• Ability to work effectively in a high-pressure environment.
• Ability to work with diverse personalities in a professional and courteous manner and produce high quality work while meeting deadlines in accordance with UHN standards.
• Proficiency with MS Office required.
• Knowledge of applicable legislation required.
• Experience in a healthcare environment, an asset.
• Previous related supervisory experience, an asset.

• Certification in Legal Awareness and Use of Force, MLEO, Tactical Communications.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.