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3 months ago

Area Loss Prevention Manager

Flag us Toronto, ON

Job Description

Job Title: Area Loss Prevention Manager

Location: Toronto, Ontario

Reporting to: Loss Prevention Manager


UNIQLO is a brand of Fast Retailing Co. (FR), a global Japanese retail holding company that designs, manufactures and sells clothing under multiple brands including: GU, Theory, Helmut Lang, PLST (Plus T), COMPTOIR DES COTONNIERS, PRINCESSE TAM TAM, and UNIQLO. FR is currently among the world’s top three largest apparel retail companies and UNIQLO, its pillar, is considered Japan’s leading specialty retailer. With an operation spanning over 2300 stores worldwide in more than 25 countries and regions, UNIQLO is driven by its LifeWear concept for ultimate everyday clothes, offering unique products made from high-quality, highly functional materials, at affordable prices. UNIQLO proactively seeks to minimize the environmental impact of our businesses through the development of recycle-oriented products while continuing to offer people all over the world the joy, happiness, and satisfaction of wearing truly great clothes that embody our corporate philosophy: Changing clothes. Changing conventional wisdom. Change the world.
At UNIQLO, we are committed to providing our employees with enriching and challenging opportunities where achievements and personal growth are acknowledged and rewarded. We are dedicated to offering our employees training, performance-based increases, and unlimited growth opportunities. If you are an ambitious, hard-working individual who welcomes new challenges, have a drive for success, and embrace the responsibility of leadership—then you belong at UNIQLO!

Position Overview:

The Area Loss Prevention Manager is responsible for the management of all Loss Prevention programs and field Loss Prevention personnel within their assigned locations. These responsibilities include shortage and safety goals, auditing, LP Technology, and training of both store and Loss Prevention personnel in partnership with the direct supervisor.

Job Description:

  • Responsible for the implementation and execution of all Loss Prevention initiatives and policies within their assigned area to protect the company’s assets and ensure the safety of all customers and employees.
  • Hire and train Loss Prevention personnel within assigned locations for open field positions. Including, onboarding, sign off, ongoing review of apprehension activity, and career development for LP staff.
  • Directly manage all internal and external investigations within assigned locations targeting the reduction of theft and fraud activity at store locations within the bounds of established company policies and with regard to Canadian Federal and Provincial laws.
  • Develop and implement loss reduction plans in partnership with store teams, and provide ongoing follow up throughout the inventory cycle to ensure compliance.
  • Manage and maintain Loss Prevention technology equipment within assigned locations. Including CCTV, Access Control, EAS, and Intrusion Detection systems. Utilize technology including exception-based reporting systems to identify dishonest activity both internally and externally.
  • Become a subject matter expert for the RFID Inventory system and provide training for field team members on an ongoing basis. Identify outliers and solve operational issues in partnership with the LP Inventory Accuracy team.
  • Train store staff and company management in Loss Prevention awareness, reducing loss, inventory accuracy, cash management, and other related topics.
  • Provide direct support and training to stores for taking of financial inventory and all item cycle counts as directed.
  • Regularly communicate with other LP team members, and support cross-communication between store and other departments to identify common
  • Build positive relationships both inside and outside the company.
  • Conduct monthly and quarterly Loss Prevention audits and other audits as assigned and provide direct feedback for stores.
  • Build positive business relationships both within and outside of the company
  • Regular, dependable attendance is required.
  • Other duties as assigned.

Desired Skills and Experience:

  • Minimum 5 years of Loss Prevention or Asset Protection experience in a multi-unit capacity.
  • University or College degree/credits preferred.
  • Provincial Security License as required by law, and an understanding of applicable Federal, Provincial, and local laws/regulations as it relates to Retail Loss Prevention.
  • Bilingual in English and French.
  • Proficiency with Microsoft Office programs (Word, Excel, Outlook) and G-Suite tools (Drive, Sheets, etc.).
  • Internal interviewing training or certifications such as Wicklander-Zulawski or equivalent. Certified Forensic Interviewer (CFI) designation preferred but not required.
  • Experience in conducting, managing, and training others on retail investigations, including internal theft, external theft, ORC, and other workplace investigations.
  • Experience with Loss Prevention technology and methods, including CCTV, covert surveillance, EAS, Access Control, and Intrusion Detection systems.
  • Proven ability to interact with law enforcement and legal professionals on both criminal and civil matters.
  • Knowledge of inventory management systems and inventory accuracy principles. Previous use of RFID technology recommended, but not required.
  • Strong leadership qualities including the ability to manage others, set goals, and handle sensitive and confidential matters in a discrete and ethical manner.
  • Ability to multitask, work quickly and efficiently, without sacrificing attention to detail in a remote environment away from their direct supervisor.
  • Ability to work a flexible schedule based on department and company needs.
  • Must be able to stand/walk for an entire shift and be able to occasionally lift up to 50 pounds.
  • Regular travel within assigned locations is required. Other occasional travel may be necessary within the needs of the business.

UNIQLO Canada is an equal opportunity employer. UNIQLO Canada encourages applications from all qualified candidates and accommodates person with disabilities. Candidates that are selected for interviews should advise us if they require accommodation.

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