Unarmed SOC Operator – 2nd & 3rd Shift

Prosegur – San Jose

San Jose, CA

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Job Description

Unarmed SOC Operator – 2nd & 3rd Shift

** Experience working in a tech or data center environment is required **

Prosegur Security is looking for Full-Time SOC Operators in the Santa Clara, CA area with a strong work ethic and quality customer service skills. This is a critical position meant to safeguard our clients and what they value the most.

Job Responsibilities and Duties:

Track employee time and attendance.
Monitor alarms and electronic security systems.
Track the progress of security patrols.
Receive calls from interior guard posts.
Respond to client requests.
Facilitate incident response efforts.
Initiate notification and escalation procedures
Document significant incidents.
Perform primary analysis of operational procedures.
Provide assistance to customers, employees, and visitors in a courteous and professional manner.

Qualifications:

Must have a valid Security Guard License
High school diploma or GED equivalent
Must have 1 year of experience as a security officer.
Minimum 1 year of customer service experience required.
Minimum 1 year of dispatch/SOC experience required.
Must have reliable transportation.
Must have good communications skills.
Ability to think clearly during crisis or high stress periods.
Must be reliable, have a positive attitude, and uphold ethical behavior.

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As one of only 3 global security providers, our 175k+ team members in 34 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security’ solutions for Prospects.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

CA PPO 120931
#WER123