SOC Operator – 3rd Shift – Full Time

Job Overview

Prosegur Security is seeking a highly skilled and detail-oriented SOC Operator for a corporate campus in San Jose. This role focuses on monitoring security systems, responding to alarms, managing access requests, and supporting incident response. The ideal candidate is tech-savvy, proactive, and able to work independently during overnight shifts while maintaining strong communication and teamwork.

Shift Schedule: Wednesday – Sunday (10pm-6am)

Key Responsibilities

• Provide outstanding customer service while maintaining a safe and secure environment for employees, visitors, and property.
• Monitoring CCTV systems (Milestone), alarm panels, and AMAG Symmetry access control systems.
• Manage badge and access requests promptly and accurately; track badge activity and monitor site security systems in real time.
• Respond to alarms, electronic alerts, and email notifications with urgency and professionalism.
• Monitor and report on security technology systems, ensuring operational readiness.
• Track and respond to email alerts and security notifications using Outlook and MS Teams.
• Maintain detailed incident logs and SOC activity reports in Excel and other systems.
• Answer phone calls from employees, clients, and internal security posts, and dispatch appropriate responses.
• Initiate escalation and notification procedures when necessary.
• Assist with investigations and incident escalation as required.
• Collaborate with other security team members and site leadership to resolve incidents and ensure operational continuity.
• Support emergency preparedness protocols, including evacuation assistance and drills.
• Participate in ongoing training and security readiness exercises.
• Maintain a professional and service-oriented demeanor when assisting employees, visitors, and contractors.
• Stay alert and proactive during downtime, anticipating issues and taking initiative to maintain security readiness.

Perks of Working at This Site

• Paid Vacation — Enjoy paid time off funded by the client, an exclusive benefit!
• Exclusive Employee Discounts Program — Access savings on theme parks, special events, travel, wellness, and shopping through our partnership with Working Advantage.
• Free Onsite Gym Membership — Complimentary access to a spacious, fully equipped fitness center featuring cardio equipment, free weights, a yoga/stretch studio, and a functional training room with CrossFit-style rigs and equipment.
• Weekly Pay — Get paid every week for added financial flexibility.
• Onsite Training & Career Growth — Receive professional training on-site, with a strong focus on skill development and advancement opportunities.
• Subsidized Cafeteria with Live Grill — Access a diverse, high-quality onsite cafeteria featuring daily hot meals, freshly prepared items, a full salad bar, and a live grill station — all at a great low cost!
• Promotion From Within — The site prioritizes internal promotions for motivated individuals.
• Professional, Clean, and Secure Work Environment — Work on a well-maintained corporate campus that values employee wellness, safety, and professionalism.
• Account Exclusive Health & Medical Benefits Package — Additional optional coverage and wellness benefits available only for this account.

Qualifications

• Valid California Security Guard License.
• High school diploma or GED equivalent.
• Exceptional customer service skills are absolutely required.
• Minimum 1 year of security experience preferred.
• Comfortable with access control systems and gate operations.
• Strong verbal and written communication skills.
• Ability to work indoors and outdoors in various weather conditions.
• Must have reliable transportation.
• Ability to stay calm and think clearly during emergencies or stressful situations.
• Dependable, reliable, and committed to ethical conduct.