Asset Protection Agent – 135

ABOUT WSS:

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.

Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker’s banners under the WSS name.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

POSITION OVERVIEW

Under the direct supervision of the Asset Protection Area Manager (APAM) t he role of the Asset Protection Agent (APA) is to ensure the safety of our customers and associates along with the protection of company assets. The APA is the first and last impression of the WSS brand and must be helpful and courteous to our customers. To be effective at this job, APA should be detail-oriented team players with strong leadership and decision-making skills.

Essential Duties and Responsibilities

• Monitor sales floor by providing Extreme Customer Service (ECS) and using CCTV as needed to identify suspicious behavior.
• Handle emergency/crisis incidents while ensuring the safety and security of all store team members and customers.
• Conduct regular foot patrols and surveillance of the sales floor.
• Provide excellent customer service while maintaining a visible security presence.
• When able, assist with customer service and direct customers to the appropriate department and/or team members.
• Document & report all theft incidents or situations where law enforcement has been called to respective APAM.
• Must be willing and able to testify in court and cooperate in police investigations.
• Inventory Management; Conduct Cycle Counts to identify potential shrink/losses and report Shrink Related losses daily/weekly as required.
• Recovery of Merchandise (RECOM) to avoid shrink related losses (When safe to do so and within company policy)
• Conduct and fill out Daily Security Checklist as it applies to your shift.
• Promote teamwork by educating store associates and new hires on safety and their role in preventing losses.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the candidate must be able to multi-task and prioritize work in a fast-paced environment. This individual must be a self-starter who needs little to no guidance. The requirements above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/ EXPERIENCE

• Must be 18 years or older.
• High School or GED equivalent

Previous experience in security, asset protection, and/or retail a plus.

PHYSICAL DEMANDS

• Bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat, as needed
• Stand or walk at least 8 (eight) hours each day/shift
• Capability to lift and carry up to 50 pounds
• Climb a step stool or ladder

Communicate effectively in person and on the phone.

POSITION TYPE AND EXPECTED HOURS OF WORK

• Excellent communication skills to connect effectively with customers and co-workers
• Models team values which support our core values and company culture
• Exhibit proficiency in computer programs used by WSS including but not limited to: Microsoft Office, Point of Sale systems, Inventory Management systems and Time Keeping systems
• Ability to analyze problems and provide practical solutions
• Available to relocate within a 25-mile radius based upon the needs of the business
• Available to work a variety of hours, including nights, weekends, and holidays

Proficient in conflict resolution and skilled in de-escalation techniques

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.