Safety & Security Aide/Receptionist

A safety and security aide/receptionist job combines the customer service and administrative tasks of a front desk receptionist with the security and monitoring duties of a security officer. The primary responsibility is to serve as the first point of contact for a facility while also protecting people and property by enforcing security policies.

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  Education: A high school diploma or equivalent is typically required.
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  Experience: Previous experience in security, customer service, or a front desk role is often preferred.
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  Communication: Excellent verbal and written communication skills are necessary for interacting with visitors and preparing reports.
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  Professionalism: Must maintain a professional and courteous demeanor, especially in high-pressure or emergency situations.
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  Observational skills: A keen sense of awareness to notice and report unusual or suspicious activity.
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  Interpersonal skills: The ability to remain calm and de-escalate confrontational situations with difficult individuals.
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  Technical proficiency: Familiarity with basic office software and the ability to operate security and visitor management systems.
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  Physical requirements: Some positions may require the ability to stand and walk for extended periods.

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  Front desk management: Welcoming visitors and employees with a professional and friendly demeanor.
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  Communication: Answering and routing incoming phone calls and directing inquiries to the appropriate personnel or department.
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  Mail and deliveries: Receiving, sorting, and distributing incoming mail and packages.
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  Clerical tasks: Performing administrative duties like data entry, file maintenance, and assisting with paperwork or reports for the security or human resources departments.