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Customer Focused
Integrity
Teamwork
Striving for Excellence
Respect
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to:
ü Bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat while maneuvering boxes into place as needed
ü Stand or walk at least 8 (eight) hours in each day
ü Lift up to 50 lbs. from ground level to above shoulders repeatedly over the course of the shift
ü Climb a step stool or ladder
ü Communicate effectively in person and on the phone
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Open Communication:
ü Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, departmental policy, and procedure manuals. Ability to effectively communicate with customers, peers, and management in person and over the telephone. Accurately and neatly complete all paperwork and forms in a timely manner.
Entrepreneurial Spirit:
ü Ability to multi-task, being attentive to customers while remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision
Reduction of Loss:
ü Assist store team in reducing loss via pilferage, mismates, unsafe actions or situations and other vulnerable areas. Verify managers safe counts with store management team. As permitted, move around sales floor providing customer service and preventing loss. Monitor any suspicious activity after the store is closed to the public. Visually inspect all employees and their packages upon exiting the store.
Accepting exchanges/returns:
ü After a Courtesy Officer has determined that a customer would like to exchange merchandise and the merchandise is in good condition, they will give the receipt back to the customer and direct him/her into the store. If it has been determined that a customer would like to exchange merchandise that does not meet our exchange requirements, call the MOD to assist the customer. If a customer would like to return merchandise, call the MOD to assist the customer.
Other Skills:
ü Enthusiastic, friendly, punctual, and energetic with a genuine desire to provide exceptional service to our customers.
Work Hours:
ü Available to work a variety of hours, including nights, weekends, and holidays.
WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.
Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker’s banners under the WSS name.
WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Customer Focused
Integrity
Teamwork
Striving for Excellence
Respect
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to:
The role of the Courtesy Officer is to ensure the safety of our customers and associates along with the protection of company assets. Customer service is an absolute priority. The Courtesy Officer is the first and last impression of the WSS brand and must always be friendly and engaging to all who enter and leave the store. To be effective at this job, Courtesy Officers must be detail-oriented team players with strong leadership and decision-making skills. Strong verbal and written communication skills are essential, as a Courtesy Officer must fill out reports, question shoplifters and speak with police. They must be in good physical condition, as this position requires a lot of walking and standing. The Courtesy Officer is an important part of the store team and will promote honest, open communication with store management and other team members.
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