Supervisor, Security Services

City of Glendale, AZ

Phoenix, AZ

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Job Description

Description

About Us:

The City of Glendale’s Water Services Department provides over 250,000 residents with safe, reliable, and high-quality water and wastewater services. Glendale Water Services promotes industry best practices, leadership, and innovation to ensure our employees put public health and the vitality of our community first!

The Role:

The Security Services Supervisor provides security for Water Services facilities, enforces rules and regulations, answers questions and provides information to the public. Supervises security officers including annual evaluations, timecard management, scheduling of all staff, and safety inspections.

Salary:

This position is:

FLSA on-exempt, and will earn overtime for any hours worked over 40 in a week.
A Grade 316 with an hourly salary between $27.5197 – $41.2798.

Benefits:

The City of Glendale offers a generous benefits package with competitive rates that become effective on the 1st of the month following 30 days of employment. You can review the FY25 Benefits Guide (Download PDF reader) or visit the City of Glendale’s Benefits page for more information.

Holiday, Vacation, and Sick Leave:

Regular status positions offer:

The City of Glendale observes 10.5 holidays per year, and full-time employees are also granted an additional 12 hours of holiday special leave to celebrate their cultural or religious holidays throughout the calendar year.
Vacation leave accrues at:
- 5.33 hours per pay period (138 hours/17.25* days per year)
- Increases to 6.12 hours after 5 years
- Then caps out at 7.6 hours after 10 years of service.
Sick leave accrues at 4.4 hours per pay period (114 hours/14.25 days* per year).

Days per year estimates are based on an 8-hour work day.

Retirement:

This position participates in the Arizona State Retirement System (ASRS).

The current contribution rate is 12.27%.
Contributions are mandatory, and are collected each pay period.

Why Choose Glendale:

The City of Glendale is the West Valley’s entertainment nexus; whether it’s attending a world-class sporting event at StateFarm Stadium, enjoying a concert at Desert Diamond Arena, or shopping and dining at the Westgate Entertainment District, as a City of Glendale employee, you’ll be right in the middle of it all! Glendale is centrally located within the west valley and has convenient access to the 101, 303, US 60, and I-10 freeways. With development happening all around the city, you will notice new homes and businesses being constructed frequently.

At the City of Glendale you’ll have the opportunity to interact and engage with a highly diverse, dedicated, and skilled group of professionals. It is one of the best places to work, to grow your career, skills, and advance your future.

Essential Functions

Plans, supervises and evaluates the work of personnel in the Security Units of the Police Department or the Security Division of the Water Services Department.
Determines workload analysis; schedules personnel, tracks and processes timekeeping information.
Monitors fire, panic, and access control alarms.
Evaluates work standards and methods to ensure efficiency.
Issues Employee ID and Access Control Cards, and oversees access control systems.
Gathers and prepares statistical reports on a daily, weekly, monthly, or annual basis as required.
Resolves and handles complaints.
Determines effective resolutions to problem situations related to security.
Conducts research and/or audits, analyze findings, prepare reports and make recommendations to management.
Plans, prioritizes and assigns work schedules to all duty posts.
May receive and investigate security related incidents and write reports to management.
May be required to analyze and react to emergency situations, determine the nature of the emergency and contact the appropriate party.
Allocates department issued resources and insures appropriate financial accounting.
Conducts research and/or audits, analyzes findings, prepares reports and makes recommendations to management.
May operate a portable radio to maintain contact with staff and other agencies.
Operates city vehicles.
May perform duties of security officer.
Performs other related duties as assigned.

Water Services:

Monitors the training progress of new security officers; recommends updates and implements changes in the training program.
Develops and updates policies and procedures.
Reviews and compiles CCTV video coverage.

Minimum Qualifications/Special Requirements/Success Factors

Minimum Qualifications:
Minimum three (3) years’ experience as a security officer, police officer, or military police officer. One year of lead or supervisory experience, to include making assignments, instructing, and leading the work of subordinate employees, is preferred.

Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education.

Knowledge of:

Industrial security practices
Electronic security alarms and systems
Principles and practices of personnel management, supervision, and safety

Skill in:

Analyzing and reacting to emergency situations
Making assignments, instructing, and leading the work of subordinate employees

Ability to:

Review, monitor, and analyze CCTV video
Identify hazardous or unsafe conditions or behaviors
Develop and maintain effective working relationships with City staff and the public
Effectively communicate orally and in writing
Operate city vehicles

Special Requirements:

High school diploma or GED.
Valid Arizona driver’s license.
May be required to work evenings, weekends and holidays.
This position is classified as safety-sensitive which requires candidates to successfully undergo drug and alcohol testing prior to employment. They will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy. A post-offer physical assessment is required. The City of Glendale will incur the cost of all required testing.

Success Factor Classification Level:
Professional/Supervisory – To view the success factor definitions please click here. (Download PDF reader)(If needed, click here to download PDF reader).

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.