Assistant Security Operations Manager

Who we are:

Providers International is a full-service security firm, made up of a diverse group of dedicated and experienced security professionals, who are brought together by our passion for offering exceptional service and comprehensive security solutions.

Who you are:

A self-motivated, detail-oriented security professional and people manager who thrives in a constantly changing environment and has a passion for managing complex processes and teams. Detail-oriented, with an excellent communication style, and enjoy driving projects from conception to completion.

About the role:

As the Assistant Operations Manager at Providers International, you will be responsible for managing multiple teams of security officers, coordinating scheduling, payroll, training, and support. You will assist in high-visibility infrastructure security upgrade projects, create and maintain security policies, and build strong relationships with clients and internal teams. Your role is crucial in ensuring our security operations run smoothly and efficiently.

Responsibilities:

• Manage multiple teams of security officers, coordinating scheduling, payroll, training, coaching, development, and support.
• Providing security to clients at multiple sites.
• Create schedules for multiple sites and clients.
• Enter new-hire information into the relevant software and online platforms.
• Support the Operations manager with recruiting and onboarding of new employees.
• Conduct regular security inspections and investigate threats and breaches.
• Assist with high-visibility and mission-critical infrastructure security upgrade projects.
• Create, implement, and maintain security policies that meet regulations, company policies, and client needs.
• Write incident reports and document patrol officer activities.
• Build and maintain strong relationships with internal teams, customers, and clients.
• Submit regular reports to the leadership and HR teams, as needed.
• Collaboratively oversee and direct the work of armed and unarmed guards across various sites and clients, ensuring that each client receives the highest possible level of service and support.
• Work with the Operations Manager to oversee regional operations, project timelines, business developments, and employee productivity while building a highly inclusive culture to ensure team members thrive.
• Address any operational issues that could hamper the company’s progress in the short term, as well as work with the Operations Manager to resolve any long-term operational challenges.
• Think critically and prioritize employee needs, while also taking into consideration the goals and direction of the CEO’s strategy for each area of the business.

Qualifications:

• Possess a current guard card.
• Strong management and supervisory skills.
• Exceptional computer skills.
• Excellent written and verbal communication skills.
• Exceptional organizational and time management abilities.
• Ability to build strong relationships with clients and internal teams.
• Experience in managing security operations is preferred.
• Ability to think critically and solve problems effectively.
• Proficiency in using security and scheduling software is a plus.

Compensation and Benefits:

• Compensation for this role is $47,840 annually, as a salary-exempt employee, paid bi-weekly.
• Benefits such as medical, dental, and retirement are offered after 1 year of employment.
• Providers International may provide a company credit card for gas and other company-related expenses.
• Providers International may provide company-subsidized fuel benefits.
• 80 hours of PTO per year, following 6 months of continuous employment.
• Paid Sick Time

Work Schedule:

This is a full-time role, typically scheduled from Monday to Friday, 9-5. This role is required to work on-site. The role may require occasional evening or weekend work depending on the demands of the projects and operations.

EEO Statement:

Providers International is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

For more information about our organization, please visit our website at .

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Adaptability: The nature of this job changes by the hour. We need someone who is flexible in their operational processes and can adjust swiftly to new situations.

Communication: Building on adaptability, it's essential for the candidate to express themselves openly. Effective communication ensures we are aware of what is and isn't working.

Reliability: It's vital that when commitments are made, they are honored. We need someone dependable who can deliver on their promises.

Initiative: The candidate must be able to voice concerns if something isn't working and propose new ideas or solutions for improvement.

Versatility: This role requires wearing multiple hats and handling various responsibilities, including addressing the needs of guards, clients, time commitments, contracts, and client payments.

Job Type: Full-time

Pay: $47,000.00 – $47,840.00 per year

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift

Ability to Relocate:

• Phoenix, AZ 85012: Relocate before starting work (Required)

Work Location: In person