Guard House Ambassador / Security

Become part of our family and join our team!

Arizona Country Club is currently accepting resumes for

Guard House Ambassador

Who are you?

Do you have the will to provide exceptional service in every member/guest interaction? Do you thrive in a fast-paced environment? Are ready to join the team at an exclusive, award-winning Country Club to showcase your skills and talents?

If this is a little bit of what describes you, we would love to have you consider joining the Arizona Country Club family!

Job Summary

The Guard House Ambassador at Arizona Country Club is in an integral position in creating a smooth flowing member experience by welcoming members and their guests. The ideal candidate will be charged with facilitating and ensuring that all members and guests are welcomed to the Club and directed to the appropriate destination. We create rapport and learn the needs of our members and show outstanding customer service to anyone that comes on property. This position reports to the Golf and Member Service Manager.

Duties and Responsibilities

• Communicate the core values and mission for Arizona Country Club to support the achievement of company goals.
• Consistently maintain a clean and professional appearance; arrive on time, and in proper uniform.
• Create a welcoming environment for members and their invited guests, including greeting individuals by name; act as “host” to ensure requests are carried out in an effective and time-efficient manner.
• Act as a “Goodwill Ambassador” to welcome all visitors approaching the gate using the AZCC assigned script, including members and guests of members, golfers and restaurant guests, and delivery services.
• Monitor delivery services and suspicious vehicles; communicate with property management to confirm authorization for entry.
• Provide gate system card information, complete required entry system documentation. Provide instruction for new members on gate system operations.
• Control traffic at entry gates to prevent accidents and confusion.
• Offer direction to guests stopping at the gate to ensure they enjoy their time at the Club.
• Work closely with the golf service team to assure the proper monitoring of all parking lot traffic, incidents, and occurrences. Respond to safety concerns.
• Facilitate vacation watch parameters, assist members with entry gate operations, and patrol the parking lot facilities each evening.
• Lock and unlock the gates daily; set alarms and on-call for after-hours alarm calls.
• Monitor gates for maintenance related issues and report issues to a supervisor.
• Other duties and responsibilities may be assigned.
• Promote the club through exceptional service and attention to detail.
• Support the country club as needed.
• Special projects as assigned by management.

Knowledge, Skills, and Abilities

• A passion for hospitality.
• Strong desire to provide exceptional customer service with great attention to detail.
• Strong relationship and collaboration skills to effectively partner with co-workers and broader team.
• Flexible approach, based on business needs, and able to work varying hours, weekends, and holidays.
• Strong communication and interpersonal skills.
• Display a high level of self-motivation, accountability, and willingness to do what it takes to get the job done.
• Strong desire, and familiarity with, working in an environment with changing and competing priorities.
• Demonstrate a high level of confidentiality, honesty, and integrity in all situations.
• One to three years’ experience working in a customer service setting, dealing with public patrons and members preferred.
• Computer literate, with a basic understanding of the Internet, email, and entering work time.
• Knowledge of state and local governmental safety requirements.
• Expert knowledge of conflict resolution techniques.
• Ability to write reports, business correspondence, and procedure manuals.
• Must have planning, problem-solving, decision-making, delegation, time management, and employee development skills.
• Must show critical thinking and decision-making skills, with an ability to define problems, collect data, establish facts, and draw conclusions.
• Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
• Must be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule, which may include early mornings, evenings, and weekends.
• Must be highly customer oriented and responsive to our member needs.
• Able to work under pressure and balance multiple priorities and assignments.
• Must be role model and able to live our AZCC core values.

Experience & Education

High school graduate or GED equivalent required; vocational school preferred. Entry-level, 1-2 years experience in the service industry required. Knowledge of principles and processes for providing personal services. This includes meeting quality standards for services and evaluation of member satisfaction.

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see and hear, speak clearly and understand the speech of another person. The employee is regularly required stand and walk (often for most of a work shift), sit, use hands to fingers, handle or feel, bend, and reach with hands and arms. The position requires the ability to lift and/or push or pull items weighing up to 10 pounds. This position requires movement between an indoor and outdoor environment with exposure to weather conditions. The noise level in the work environment is usually moderate. The employee will also be exposed to outdoor temperatures ranging from 35 degrees to 120 degrees while completing required tasks.

About the Arizona Country Club

For over 70 years, the Arizona casual lifestyle has been the essence of our culture and families are at the heart of what we do best. Consistently Ranked the #1 Family Club in the state, you can truly do it all at Arizona Country Club. Members enjoy the comforts and beauty of our newly renovated 88,700 square-foot award-winning clubhouse and are invigorated with sport, fitness, dining, and a warm hospitality from the staff and fellow members. Besides having extraordinary facilities, we accomplish this by having staff members who provide exceptional service.

Our Culture and Mission Statement

Arizona Country Club inspires families and friends to reconnect, have fun, and create lasting memories inside a best-in-class private member-owned club, rich in its golf history and family tradition. We accomplish this by having extraordinary facilities, offering a variety of events and programs throughout the year and Staff Members providing exceptional service. Our Staff Members have a unique opportunity to help enhance the lives of our Members daily. Arizona Country Club values its Staff Members and considers them as one of the most important assets of our Club. We believe in providing personal growth opportunities and promoting within the Club.

Perks: Complimentary Lunch, Discounts around the Club.

Hours: Part-time

Are you ready to Join Our Team?

If you feel that you would be an outstanding addition to our team and meet the qualifications, then please apply on the link below. We understand that your time is valuable and we won’t put you through a long drawn out process. The initial application shouldn’t take more than 3 minutes. We look forward to meeting you!

Please contact Paul Misko, Golf and Member Service Manager with any questions.

pmisko@azcountryclub.com

Direct: 480.889.1548

www.azcountryclub.com

Equal Opportunity Employer

Drug Free Workplace