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1 months ago

Security Manager

The Roxy Hotel
Flag us New York, NY

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Job Description

The Security Manager is responsible for protecting the life and safety of all hotel occupants, protecting the physical premises, guest and team member property, as well as the business assets and reputation of the company. They must possess all of the qualifications and responsibilities of the Security Supervisor and Base Officer, and provide guidance and supervision of Security team members including maintaining and improving the morale of the team. The Security Manager will assist the Director of Security in the training and re-training of the Security team and monitor their competency, performance and effectiveness as well as disciplinary actions, payroll and scheduling on a day-to-day basis. The Security Manager will also assist with conducting regular safety training of OSHA required topics with other hotel departments.

Role Responsibilities:

  • Respond to, investigate and report all security incidents
  • Ensure security reports and investigations are complete and accurate
  • Ensure all Security personnel are following policies and procedures correctly
  • Ensure all necessary shift tasks are completed
  • Ensure all logs, shift recaps, and inventories are complete and accurate
  • Conduct side-by-side training with all Security personnel
  • Recommend maintenance, purchase of supplies, and training as necessary
  • Monitor CCTV surveillance for suspicious or concerning activity
  • Document reports concerning security incidents; obtain physical evidence and supporting information
  • Communicate emergency situations and safety hazards to management
  • Conduct/assist with evacuation measures during an emergency
  • Train hotel emergency response members, and coordinate their assistance during an emergency situation
  • Request and coordinate emergency medical services when needed
  • Perform first aid for guest and team member injuries
  • Conduct and document routine fire and life safety tests and inspections
  • Patrol building premises and monitor security & life safety systems
  • Conduct physical access control and visitor identification/verification
  • Conduct team member key fob and RFID access card control
  • Issue, and document issuance of team member keys, radios, equipment, paychecks, and MetroCards
  • Log package/parcel deliveries and misplaced property, and handle item distribution and return
  • Conduct necessary maintenance of door locks and guest room safes
  • Assist with VIP security and privacy, event security, and contractor access-control needs and functions
  • Responsible for arranging and hosting training sessions pertaining to OSHA-mandated and recommended topics for the Housekeeping, Engineering, Food & Beverage & Front Office departments
  • Evaluate safety training effectiveness and make suggestions for improvement
  • Identify safety and security topics of team member concern


  • At least three years of experience in hospitality, housing, or facility security, with at least two years in a supervisory or lead officer role, or at least one year in a management role.
  • Valid New York State Security Guard License (required upon hire)
  • FDNY Fire & Life Safety Director Certification (F89, T89, or F85 – required upon hire)
  • CPR/AED/First Aid certification (required or attained at hire)
  • OSHA 10-hour and/or 30-hour training certification (required or attained at hire)
  • Flexible schedule, with the ability to work on weekends, holidays, and all shifts as needed (required)
  • Excellent written and verbal skills
  • Excellent customer service skills
  • Computer literate, proficient with Microsoft Office Suite and standard office technology and equipment
  • Experience with Micros Opera and/or ALICE a +
  • Experience with Saflok, Vingcard, MS-Shift, Win-Pak systems a +
  • FDNY City Wide Fire Guard (F01) Certification a +
  • FDNY Sprinkler/Standpipe Inspection (S12/S13) Certification a +
  • FDNY Supervision of Fire Panel (S95) Certification a +
  • FDNY Public Assembly Safety Personnel (F03) Certification +
  • FDNY Fire Drill Conductor (F07) Certification a +

Ability to:

  • Be an effective leader, trainer and point person
  • Inspire teamwork and positive morale
  • Work well as part of a team, and while working unsupervised
  • Work effectively and multi-task in a fast paced environment
  • Ensure that all hotel and Security policies, procedures, appearance and conduct standards are being met
  • Stand and walk for sustained periods of time
  • Carry and lift up to 20 pounds
  • Communicate in a timely, professional and effective manner
  • Effectively resolve guest concerns
  • Exercise a mature, professional, and calm demeanor, and command authority and presence during an emergency or stressful situation

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • 10 hour shift
  • Day shift
  • Holidays
  • Night shift
  • Weekends as needed

Ability to Relocate:

  • New York, NY 10013: Relocate before starting work (Required)

Work Location: In person

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