Security and Operations Manager for a Religious Institution

Job Requirements

Job Description

A Jewish synagogue providing religious and community programming, including worship, children’s education, adult education, and special events seeks an experienced Security and Operations Manager(“SOM”). This position is full-time, and onsite in Brooklyn Heights, New York. The position reports directly to the Synagogue’s Executive Director (“ED”)

This position has oversight of the synagogue’s daily operations and security, managing the outsourced facilities and security teams. This position will allocate the security resources needed to keep the community secure, and in collaboration with the Facilities Manager will direct the facilities work needed to maintain the excellent condition of the physical plant.

KEY RESPONSIBILITIES

Security

• Supervision of all security coverage and related security measures to ensure the community’s safety, including oversight of the card access control system, observing, and identifying potential safety and security risks, monitoring security camera feeds, providing support during incidents as needed, and ensuring building transition each day to overnight operations.
• Respond quickly to critical situations and enforce safety and security procedures, regulations, and standards.
• Act as a point of contact for reporting any damage, systems fault (such as fire alarm, security systems), theft, damage, property damage in accordance with the agreed reporting procedures.
• Create the monthly security schedule to ensure that there is proper allocation of resources and security coverage for whenever the building is in use.
• Validate the security guard work schedules, against the guard contract security time sheets received from the management of the security guard company.
• Ongoing coordination with the management of the outsourced private security company. Day to day oversight of security guards and plan for and deploy personnel appropriately for large programs and events. Primary liaison and POC with local law enforcement, Fire Department, EMS, government agencies, for both planning and response.
• Develop relationships with the 84th Precinct to facilitate police service delivery by the 84th precinct and ensure the appropriate additional deployment of the NYPD Paid Detail.
• Train security team members on all Synagogue policies and practices and work closely with the ED to ensure an effective security operation.
• Conduct short-term investigations at ED’s direction.
• Assist with implementation of new security measures. This includes working closely with contractors and architects to ensure new projects are designed and implemented as planned; oversee competitive bidding of security and facilities work; the proper filing with the relevant government agencies; tracking project schedule(s); and monitoring budgets.
• Keep Emergency Action Plan updated as needed and calendar and coordinate regular safety drills with staff.
• Meet regularly with ED to provide status updates and keep ED apprised of any ongoing issues
• Wherever applicable, introduce measurement and performance indicators (KPI) to ensure that Synagogue security standards are constantly maintained / improved.
• Meet monthly with contract security and other security vendors, re: performance expectations and measurement of same.
• Control Room management – work to elevate the Control Room to provide real-time situational awareness center, and mechanism to manage resources.
• Ensure the technical equipment is working to the full expectation, conduct CCTV audits, Access Control audits, and ensure data protection compliance.

Facilities

• Responsible for high level oversight of daily outsourced facilities operations, including set ups and maintenance, and coordinating usage of the building as needed.
• Assist with administration of the maintenance staff, as it relates to scheduling shifts and ensuring there is proper coverage of the building throughout the year, for static facility services, and for special events.
• In conjunction with the Facilities Manager, respond to off-hour emergencies remotely or onsite as needed.
• Serve as operations point of contact during special events or programs as needed and assist the ED in maintaining collaborative working relationships with other departments, and external stakeholders.
• Work with the Facilities Manager to maintain and update proper protocols for fire safety and other emergency Responsible for maintaining equipment inventory for the Synagogue and working closely with the Facilities Manager on bulk orders of building supplies.

Oversee maintenance/repair of certain office equipment and contact vendors as necessary, (telephone, copiers, postage machine, etc.) and manage the leases on this equipment.

Work Experience

QUALIFICATIONS

• Experience working in a managerial role in security and/or facilities for a minimum of 5 years.
• Strong interpersonal skills and an exemplary customer service attitude.
• Ideal candidates will be organized, motivated, high-energy, self-starters who work well within a fast-paced environment.
• Demonstrated strength as a hands-on manager who leads by example with prior experience supervising, training, motivating, and managing staff or contracted labor.
• Proven skill in handling diverse constituencies, managing concurrent tasks, solving problems, and responding expeditiously to immediate needs and incidents calmly and professionally.
• Bachelor's degree preferred, but not required; prior work-related experience will be considered in lieu of degree.
• Law enforcement or military experience preferred.
• Strong ability to multi-task, complete projects in a timely manner, and meet deadlines.
• Excellent written and verbal communication skills
• Ability to work independently, and with a team
• Positive, solution-focused attitude with strong analytical problem-solving skills.
• Excellent organizational skills and attention to detail.
• Conviction to act with integrity, professionalism, and confidentiality.
• Proficiency with the use of MS Office products, including Word, Excel, Outlook, and other software, such as video surveillance programs.
• Flexibility to adjust schedule, work weekends, holidays, and extended hours as needed and on an “on-call” basis (weekend work may be 6-8 weekends at most).
• Knowledge of, or ability to learn quickly about Jewish ritual traditions and customs, and conversational Spanish is a plus.
• Demonstrated ability in his/her career to holistically manage all operations of a security program, including operational, administrative, financial, payroll, scheduling, and human relations
• Prior law enforcement or military experience preferred.

Benefits

Salary, Benefits, On-site Work

This is an in-person full-time position with some evening and weekend work, but there is flexibility with the schedule. Salary: $75,000-85,000 commensurate with experience. The employer offers generous paid vacation, sick leave, and parental leave, and the ability to take part in its medical insurance, vision, dental plans, and transit and flexible spending programs.

To Apply

Interested applicants should apply online at www.silverseal.net/careers with a resume and cover letter. Candidates are encouraged to submit early, but no later than November 11, 2024.

About Synagogue

The Synagogue is a community of over 520 member units made up of families, couples, and singles from nearby neighborhoods throughout New York City. The landmark building is approximately 23,000 sq. ft., which is in operation seven days a week. We are a progressive, welcoming, inclusive community. Our educational programming includes a Preschool serving approximately 110 children, a supplemental K-12 Religious School serving over 220 students, and adult and inter-generational learning opportunities. As a founding member of NYC’s Emergency Shelter Network, the Synagogue has hosted a homeless shelter since 1983.