Concierge Officer, Part-time

Job Title: Concierge Officer

Employment Status: Part-time, Non-Exempt

Union Status: Local 553

Department: Security

Reports To: Director of Security

Shift: Thursday – Monday, 9:00am – 2:00pm

Summary

The concierge officer will ensure the safety and security of visitors, tenants and employees at Building 77 while providing excellent customer service.

Areas of Responsibility

• Be governed by CPR, Courtesy, Professionalism, and Respect, as well as Customer Service guidelines
• Greet and assist visitors in building, providing a high level of customer service
• Assist with wayfinding and direct visitors appropriately, prohibiting access to unauthorized areas
• Assist visitors with identification cards, visitor passes, and overall speedy access
• Be aware of conditions requiring attention; immediately report any unusual crime, occurrence, accident or hazardous conditions
• Investigate suspicious conditions in the building and Flushing Avenue courtyard
• Maintain activity log and complete daily reports
• Monitor radio and all command station systems
• Become familiar with all computer-based security and emergency systems

• Monitor camera station, elevator banks, fire station, making notifications as needed
• Answer phones promptly and politely
• Maintain general upkeep of security desk
• Review Hot Sheet daily during each shift and check appointment book

Required Skills and Abilities

• Strong writing and verbal communication skills
• Excellent customer service skills
• Working knowledge of computers and software programs such as ProxyClick