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3 weeks ago

Doorman


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Job Description

RDG Overview:

Envisioned by Marine and Greg Galy through their travels, experiences, and thirst for discovery and adventures, the first MILA restaurant (part of RDG) opened in Miami Beach, FL, in January 2020. MILA is a restaurant, rooftop lounge, and mixology bar aiming to transport guests on a culinary journey of flavorful MediterrAsian cuisine. Balancing genuine hospitality, fine dining, and refined nightlife, MILA has quickly established itself as the go-to destination in the upscale Miami social scene.


We are first and foremost a group of individuals who strive for excellence and seek to illuminate the senses. We believe in the rhythms of life and we are driven by the experience of adventure. Our principles stand for giving our customers the most transporting experience, an organic design and a refined culinary journey.

D R E A M I T

MILA has grown above and beyond our expectations in its first two years despite facing significant pandemic-related restrictions, and ranked #5 of The Restaurant Business Top 100 ranking.
Following the success of the original restaurant, RDG plans to expand to new concepts and locations, focusing initially on the Florida market. It has shown the quickest development rates and is anticipating some of the best economic growth worldwide.


B U I L D I T

Through its elevated brand portfolio, and its exclusive membership, RDG aims to create a full network of venues and experiences offering a unique lifestyle to its guests and members in Florida and to become one of the leaders of the luxury restaurant industry in the United States.


G R O W I T

RDG is now actively exploring other national markets such as New York City, Los Angeles and Las Vegas, as well as further afield in London, Dubai and Mexico City for potential expansion opportunities.

Summary
:
As a Door Team Member, you are the first point of contact for our guests. You will be responsible for creating a welcome and secure environment for guests entering and exiting the restaurants.
The job frequently requires to provide customers and other visitors with information regarding hours of operation, reservation policy, and accurate wait times. Duties include keeping the front of the location clean and orderly, clean exterior and interior walkway, walls, windows, floors, etc. A door greeter may be cross trained to work as a host/hostess in the dining area. Displaying a friendly and welcoming attitude is necessary to be a good door person.
The greeter will work extended hours on their feet, often standing and walking on concrete or other hard surfaces. Their job may require them to withstand hot, cold, and inclement weather occasionally.

For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. Ultimately, you will ensure we provide excellent customer service and a pleasant dining experience to our guests.

RESPONSIBILITIES:
  • Greeting and assisting guests, Welcome guests as they arrive, assist with entry, and provide directions or assistance needed.
  • Managing entry: control access to the establishment, checking ID, reservations and enforcing entry polices.
  • Enforcing RDG smart dress code.
  • Control the traffic flow on busy nights.
  • Upsell bar tabs and bottle service on walk ins.
  • Provide accurate wait times and monitor waiting lists.
  • Check in reservations.
  • Thank the guests upon their departure.
  • Coordinate with host staff about available seating options
  • Cater to guests who require extra attention (e.g. children, elderly)
  • Maintaining Cleanliness: keep the entrance area clean and presentable.

Requirements/Qualifications
:
  • Previous high volume work experience as a Host/Hostess
  • Understanding of restaurant etiquette
  • Familiarity with health and safety regulations
  • Experience in managing reservations.
  • Demonstrable customer-service skills
  • Excellent communication skills (via phone and in-person)
  • Strong organizational skills
  • Availability to work in shifts as needed.
  • Ability to remain calm and composed in high-pressure situations.
  • Good physical condition to walk and stand during an entire shift.
  • Customer service- oriented mind set.

Physical Demands And Work Environment
:

  • General standing, which lends itself to repetitive motion.
  • Door team member typically work in shifts including evenings, weekends, and holidays.

I have reviewed this document and discussed the content with my manager. My signature below means that I have been advised of my job description.

Employee Signature Date

Human Resources Director Signature Date

The preceding statements are intended to describe the general nature & level of work being performed by an employee assigned to this job. They are not intended to be an exhaustive list of all duties, functions, responsibilities, and skills required of employees so classified. RDG reserves the right to modify or deviate from the duties, functions, responsibilities, and skills required of employees in this job and nothing herein shall restrict RDG management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time.
Please Note: When completed, the Job Description may extend to more than two pages.

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