Security Guard

Performs security and enforcement functions pertaining to hospital regulations, policies, and procedures with firmness and tact. Security specialists are required to report all activities and incidents pertaining to their respective assignments. Responds to all requests for assistance or service courteously and provides an appropriate resolution. Demonstrates an awareness, understanding, and empathy toward problems related to patients, visitors, and staff. Relates and interacts well with others and maintains a professional and courteous attitude at all times. Responds to all security and safety emergencies. Calmly and quickly assesses the situations and effects of the appropriate action in accordance with applicable procedures. Demonstrates the ability to use humane techniques in controlling disturbed persons within the scope of duty. Identifies and challenges any unauthorized persons on the grounds, keeping a professional attitude at all times. Assists law enforcement officers within the guidelines of hospital and department policies. Identifies and promptly reports all safety hazards to appropriate departments and verifies corrective action has been taken. Demonstrates a reasonable knowledge of investigative techniques and legal requirements for a successful resolution. Thoroughly investigates all unusual or suspicious activities, interviews all available witnesses and obtains written statements whenever necessary.

Duties include:

• Patrolling and monitoring activities on the company’s premises regularly to discourage criminals and ensure the environment is safe and secure
• Evicting trespassers and violators and detaining perpetrators while following legal protocols before relevant authorities arrive to take over
• Controlling the entrance and departure of employees, visitors, and vehicles according to protocols
• Monitoring surveillance cameras to watch out for any disruptions or unlawful activities
• Providing detailed reports on daily activities and any incidents that may have occurred to management
• Testing security systems
• Using provided communication devices such as two-way radios in a clear and concise manner

Generally requires 1-3 years of related experience. At least one year of security experience, plus healthcare service or customer service experience with a high degree of interaction with the general public. One year of full-time/active military, fire/rescue, police, or other law enforcement can be substituted for security experience. Security experience in a hospital environment is a plus.
License/Certification