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1 months ago

Estates Security Manager


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Job Description

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

Responsible for all aspects of the arrival/departure experience, and security of the property in accordance with property standards. Establish, implement and maintain a service and management philosophy which serves as a guide to respective team members.

REPORTS TO: General Manager and Director of Residences

SUPERVISES: Security Supervisors and Security Officers

WORK ENVIRONMENT:

All areas of Estates and surrounding property.

Job involves working:

  • Under variable temperature conditions (or extreme heat or cold).
  • Under variable noise levels.
  • Outdoors/indoors.

KEY RELATIONSHIPS:

Internal: All Estates staff.

External: Residents/Visitors /Guests /Police Department, Fire Department, Vendors and Contractors.

QUALIFICATIONS

Essential:

  • Criminal-free record.
  • Bachelor’s Degree.
  • Fluency in English both verbal and non-verbal.
  • Provide legible communication and directions.
  • Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
  • Computer literate.
  • Familiarity with yield management and cost controls.
  • Provide genuine, caring and impeccable customer service while maintaining a polished and professional demeanor.
  • Ability to:
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize, organize and follow up.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand Resident’s service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of Resident information and pertinent Estates data.
  • Work a flexible schedule/weekends/holidays

Desirable:

  • College degree.
  • 4 years Security experience in a luxury environment at a hotel or private residence building.
  • Ability to input and access information in the property management system/computers.
  • Experience in Hospitality Industry in leadership position.
  • Previous security/guest relations training.
  • Certification of previous training in computers.
  • Certification of previous training in alcohol awareness program.
  • Knowledge of local laws, investigative methods and fire safety.
  • Certification in CPR and first aid.
  • Fluency in a second language, preferably Spanish or Creole.
  • Valid driver’s license.
  • Excellent driving record.

PHYSICAL ABILITIES

Essential:

  • 1. Exert physical effort in transporting 40 pounds.
  • 2. Endure various physical movements throughout the work areas.
  • 3. Reach 12 inches.
  • 4. Remain active for entire work shift.
  • 5. Satisfactorily communicate with Residents, Guests, Management and co-workers to their understanding.
  • 6. Ability to walk extended periods of time.

ESSENTIAL JOB FUNCTIONS

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Participate in leadership training sessions, communication and planning meetings.
  • Investigate all reported incidents.
  • Conduct internal investigations to include interviewing potential suspects and witnesses.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest and employee relations at all times.
  • Be familiar with all residential services/features and local attractions/activities to respond to resident inquiries accurately.
  • Resolve guest/resident complaints, ensuring guest/resident satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete awareness of:
  • Scheduled group activities and in house Resident count.
  • Mansions & hotel facilities and services.
  • Hours of operation of Mansions & Hotel facilities.
  • Facility layout.
  • Fire and emergency plans.
  • Departmental rules of conduct.
  • Report any incident to Department Heads when it concerns their department.
  • Notify Management regarding any reports involving possible liability.
  • Brief leadership on all matters requiring their attention.
  • Ensure all Security Supervisors and Officers personnel adhere to Corporate, Company and Department policies, procedures and standards.
  • Supervise the entire Security staff assigned to the shift.
  • Determine personnel staffing levels and assign locations.
  • Plan and supervise Field Training Program.
  • Continually evaluate subordinates.
  • Schedule vacations and replacements as needed.
  • Coordinate breaks for staff.
  • Assign work duties to staff.
  • Inspect grooming and attire of staff and rectify any deficiencies.
  • Investigate complaints relative to security personnel.
  • Manage all fire alarms and emergencies within the property.
  • Control access to Lost and Found and valuable lock-up areas.
  • Maintain back up keys to the Management areas and Resident Units. Ensure only authorized individuals are permitted access to this area.
  • Maintain the ability to respond to the property 24/7 in cases of need.
  • Maintain ability to work a flexible schedule.
  • Accept additional responsibilities as deemed Necessary by General Manager.
  • Complete annual and 90 day performance reviews.

SECONDARY JOB FUNCTIONS

  • Assist Human Resources/Estates Management in gathering of employee ID's, name tags, and locker inspections.
  • Provide interdepartmental assistance upon request to ensure optimum service to Residents.
  • Conduct employee locker audits.
  • Provide security service for banquet functions/events.
  • Document maintenance needs on work orders and submit to Management/ Engineering.
  • Conduct monthly department meetings
  • Interview potential candidates
  • Attend assigned and/or mandatory meetings

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