WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©
We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:
Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs
JOB OVERVIEW:
Responsible for all aspects of the arrival/departure experience, and security of the property in accordance with property standards. Establish, implement and maintain a service and management philosophy which serves as a guide to respective team members.
REPORTS TO: General Manager and Director of Residences
SUPERVISES: Security Supervisors and Security Officers
WORK ENVIRONMENT:
All areas of Estates and surrounding property.
Job involves working:
- Under variable temperature conditions (or extreme heat or cold).
- Under variable noise levels.
Outdoors/indoors.
KEY RELATIONSHIPS:
Internal: All Estates staff.
External: Residents/Visitors /Guests /Police Department, Fire Department, Vendors and Contractors.
Essential:
- Criminal-free record.
- Bachelor’s Degree.
- Fluency in English both verbal and non-verbal.
- Provide legible communication and directions.
- Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
- Computer literate.
- Familiarity with yield management and cost controls.
- Provide genuine, caring and impeccable customer service while maintaining a polished and professional demeanor.
- Ability to:
- Perform job functions with attention to detail, speed and accuracy.
- Prioritize, organize and follow up.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly.
- Understand Resident’s service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of Resident information and pertinent Estates data.
- Work a flexible schedule/weekends/holidays
Desirable:
Essential:
- 1. Exert physical effort in transporting 40 pounds.
- 2. Endure various physical movements throughout the work areas.
- 4. Remain active for entire work shift.
- 5. Satisfactorily communicate with Residents, Guests, Management and co-workers to their understanding.
- 6. Ability to walk extended periods of time.
ESSENTIAL JOB FUNCTIONS
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Participate in leadership training sessions, communication and planning meetings.
- Investigate all reported incidents.
- Conduct internal investigations to include interviewing potential suspects and witnesses.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest and employee relations at all times.
- Be familiar with all residential services/features and local attractions/activities to respond to resident inquiries accurately.
- Resolve guest/resident complaints, ensuring guest/resident satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete awareness of:
- Scheduled group activities and in house Resident count.
- Mansions & hotel facilities and services.
- Hours of operation of Mansions & Hotel facilities.
- Facility layout.
- Fire and emergency plans.
- Departmental rules of conduct.
- Report any incident to Department Heads when it concerns their department.
- Notify Management regarding any reports involving possible liability.
- Brief leadership on all matters requiring their attention.
- Ensure all Security Supervisors and Officers personnel adhere to Corporate, Company and Department policies, procedures and standards.
- Supervise the entire Security staff assigned to the shift.
- Determine personnel staffing levels and assign locations.
- Plan and supervise Field Training Program.
- Continually evaluate subordinates.
- Schedule vacations and replacements as needed.
- Coordinate breaks for staff.
- Assign work duties to staff.
- Inspect grooming and attire of staff and rectify any deficiencies.
- Investigate complaints relative to security personnel.
- Manage all fire alarms and emergencies within the property.
- Control access to Lost and Found and valuable lock-up areas.
- Maintain back up keys to the Management areas and Resident Units. Ensure only authorized individuals are permitted access to this area.
- Maintain the ability to respond to the property 24/7 in cases of need.
- Maintain ability to work a flexible schedule.
- Accept additional responsibilities as deemed Necessary by General Manager.
- Complete annual and 90 day performance reviews.
SECONDARY JOB FUNCTIONS
- Assist Human Resources/Estates Management in gathering of employee ID's, name tags, and locker inspections.
- Provide interdepartmental assistance upon request to ensure optimum service to Residents.
- Conduct employee locker audits.
- Provide security service for banquet functions/events.
- Document maintenance needs on work orders and submit to Management/ Engineering.
- Conduct monthly department meetings
- Interview potential candidates
- Attend assigned and/or mandatory meetings