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7 days ago

Safety And Risk Associate – Clevelander – South Beach


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Job Description

SUMMARY: Responsible for the safeguarding of hotel property, assets, guests, patrons, and team members.

DUTIES AND RESPONSIBILITIES:

  • Patrol hotel property to ensure the safety of guests, patrons, and Team Members and to protect all hotel assets
  • Assist sick and injured guest, patrons, and Team Members
  • Delivers an enthusiastic, professional greeting to guests upon arrival and departure
  • Ensures area around entrances is clean, safe, and secure
  • Builds relationships with patrons that add to the guest experience
  • Maintains and ensures compliance with all policies and procedures
  • Investigates all guests and staff complaints and observations
  • To serve as a link between the rest of the management team and the staff
  • Makes unannounced spot checks on staff performance at varying times and days
  • Reports and notify management with regards to incidents involving guests or patrons

QUALIFICATIONS:

  • High school or equivalent education preferred
  • Minimum of one-year security-related background required
  • Licenses or Certificates- Ability to obtain and/or maintain any government required licenses certificates or permits
  • Minimum of two years’ experience within customer service
  • Good oral and written communication skills
  • Ability to work in a team environment
  • Ability to verbally communicate and take direction
  • Ability to multi-task in high volume and fast-paced work environment
  • Ability to remain calm in high-stress situations
  • Ability to operate a handheld two-way radio
  • Strong attention to detail required

Working Conditions:

  • Work is mostly performed outdoors and requires various shifts and weekend hours. As well as physical patrols of all JHR properties

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