Security Manager – Chewy Vet Care

Our Opportunity:

Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is passionate about redefining how vets and pet parents care for their pets and are on a multi-year journey to reinvent the experience of working with your veterinarian to keep your pets happy and healthy.

As part of this mission, Chewy Vet Care is hiring an CVC Security Manager to help us scale a connected, detailed omnichannel customer experience for clients of our Chewy Vet Care practices. This leader will be responsible for all aspects of physical security across the organization, managing systems such as CCTV, intrusion alarms, and safes to ensure efficient performance and reliability. They will lead vendor commissioning during new facility buildouts, conduct investigations into security incidents, and develop standard operating procedures aligned with industry standards. Additionally, they will train staff on security protocols, audit site readiness, and lead vendor relationships to support continuous improvement and preventive maintenance.

What You’ll Do:

• Lead and maintain all physical security systems, including:
• • Camera systems: CCTV functionality, uptime, resolution quality, network access, and video retention.
  • Intrusion alarms: Monitoring, alert reliability, zone programming, and response critical issue.
  • Safe services: Lock programming, service coordination, and incident access logs.
• Lead vendor commissioning of camera and alarm systems during the final stages of new practice construction. Responsibilities include:
• • Camera system: Ensure image clarity and resolution, validate clear lines of sight, verify directional coverage, and confirm remote access to all units.
  • Intrusion alarm system: Test functionality of all sensors, zones, and alerts to confirm system integrity before opening.
• Conduct investigations into theft, equipment tampering, and system failures. Provide written reports with root cause analysis and action plans.
• Develop and maintain security SOPs in alignment with industry standards (ASIS, NFPA 731, ISO/IEC 27001 physical controls).
• Audit location security readiness and provide assessments for new buildouts or upgrades.
• Train local staff on alarm procedures, incident response, and daily use of camera and safe systems.
• Own the lifecycle of vendor partnerships—including performance reviews, contract management, and critical issue handling.
• Resolve service tickets with urgency and ensure proactive preventive maintenance.

What You’ll Need:

• 5+ years in physical security, asset protection, or facilities systems management across multiple sites.
• Hands-on experience with modern alarm systems, surveillance camera platforms, and safe management tools.
• Deep technical skills in system commissioning, device testing, and troubleshooting.
• Experience working in construction/closeout phases of new site development.
• Investigative and reporting skills with the ability to work autonomously in the field.
• Strong organizational, communication, and vendor management capabilities.
• Professional certifications (CPP, PSP) a plus.
• Willingness to travel up to 50% nationwide.