Pool & Beach Security Officer (10:00AM – 6:30PM SHIFT)

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

Ensure that all residents, guests and visitors visiting the Beach Club Area (Costa Grill, Pool & Beach, Beach and Front Lawn area) are properly registered and issued wristbands after presenting proper credentials. Patrol Pool & Beach area to ensure that all persons are compliant with resort policies as well as adhering to physical distancing and the wearing of facial coverings.

REPORTS TO: Security Leadership (Lead Officer, Supervisor, Assistant Manager, Manager, Director of Security –Primary

KEY RELATIONSHIPS:

Internal: Food & Beverage, Pool & Beach (Boucher Brothers), Security

External: Resident Owners, and residents/guest/visitors, vendors and contractors.

QUALIFICATIONS

Essential:

• High school graduate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
• Ability to:

• Perform job functions with attention to detail, speed and accuracy.
• Exercise time management skills by organizing tasks in a manner to work efficiently and effectively and complete all daily responsibilities prior to the end of the shift.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly, accurately and consistently.
• Anticipate and execute Resident, Guest and Visitor needs.
• Knowledge and familiarity of residential unit owners, repeat & loyal guests and VIPs.
• Ensure that all persons wishing to exit out to the Beach Club area provide proper credentials prior to being issued a wristband.
• Superior organizational skills, accuracy and attention to detail.
• Organizational aspects of the wristband station welcome desk and areas of work.
• Responsible for overseeing all security related aspects of the Beach Club area and safety related matters.
• Ensure that AQ Terrace is checked hourly to ensure “Photo Ready” appearance.
• Maintain accurate numbers of persons who have accessed the area and accurately separate them into respective sections.
• Enforce Beach Club policy in relation to the amount of persons allowed per room which varies on the amount of bedrooms inside of their residential units or guest rooms.
• Work with a positive attitude and cohesively with co-workers as part of a team
• Display integrity and maintain an industrious work ethic to perform shift with minimal supervision.
• Maintain confidentiality of guest and resident information and pertinent resort data.
• Display integrity and maintain an industrious work ethic to perform shift with minimal supervision.
• During times of busy periods, ability to work beyond scheduled hours in order to assist with operational needs.
• Assist in providing first aid to injured persons throughout designated workspace.
• Properly document events and incident reports which may at a later time be used in legal situations.

Monitor rain and weather activity and if need be, request the assistance of other security officers or Pool & Beach to collect chair cushions

Desirable:

• College degree.
• 2 years minimum of experience proven experience working as a security officer, customer service agent, Pool & Beach operation.
• Experience with computers and calculators.
• Certification of previous training in computers, but must be versatile in Outlook, Excel and Word and other duties as assigned.
• Experience in Luxury Condo/ Hospitality Industry in similar position.
• Previous guest and resident relations training.
• Fluency in a second language, preferably Spanish, Russian, French, or Portuguese.
• Knowledge of MS Shift Software.

PHYSICAL ABILITIES

Essential: