Security Associate | Overnight | Full Time

Do you enjoy creating a safe, welcoming environment while connecting with travelers from around the world? Join Hostelling International USA at our vibrant Santa Monica hostel. We’re currently hiring a Security Associate to help maintain a secure and friendly atmosphere for our guests.

This role involves monitoring access to the building, ensuring only registered guests enter, and using de-escalation techniques when needed. The Security Associate also supports a positive guest experience through friendly, professional interactions. There will also be opportunities to be cross trained on Front Office and Housekeeping Operations

• Free parking
• Free stays at other HI USA hostels (subject to availability)
• Discounts on hundreds of brands
• On-the-job training
• Opportunities for growth within HI USA
• Friendly and inclusive work environment

• Ensure a safe environment through active patrol, strict access control, monitoring, and reporting
• Greet staff, guests, and vendors in a courteous and attentive manner
• Report any issues promptly to staff and management
• Respond swiftly and appropriately to distress and emergency calls
• Maintain professionalism and legal compliance to uphold the company’s reputation
• Collaborate effectively with management, reception, and housekeeping staff

• Patrol property on foot to secure employees and guests across multiple floors and common areas
• Investigate and take lawful action as per corporate policy on incidents, trespassing, and safety concerns; file incident reports as necessary
• Communicate suspicious behavior and incidents to staff and management in a timely manner
• Monitor surveillance equipment as needed for incident response
• Control access points, manage heavy traffic during check-ins, check-outs, and events
• Complete daily reports and shift recaps
• Secure all doors, windows, and exits based on shift requirements
• Assist with general customer service duties, including welcoming guests, assisting with luggage, and addressing guest needs
• Perform other duties as assigned by management

• High school diploma or equivalent
• New York Security Guard License (unarmed position)
• 1 year of security officer experience
• Ability to obtain F53 license if not already possessed
• Customer service experience
• Strong writing and communication skills, including proficiency in Microsoft Word and Excel, with a writing sample required during the interview process
• Experience in 24/7 hospitality/retail environments
• Willingness to learn hostel operations
• Helpful and courteous demeanor

• Regularly required to reach with hands and arms, stand, walk, sit, stoop or crouch, talk, and hear
• Occasionally required to climb or balance
• Must be able to lift and/or move up to 50 pounds
• Moderate noise level in the work environment