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4 weeks ago

Hotel Doorman


Cara Hotel
Flag us Los Angeles, CA

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Job Description

Door Attendant

Duties (not limited to):

  • Welcome each guest to the hotel and provide exemplary service to each guest they encounter.
  • Provide luggage assistance for all guests without prompts and escort arriving guests to the front desk.
  • Escort guests to their rooms and provide hotel/room/restaurant orientation in accordance with service standards.
  • Maintain complete knowledge at all times of: hotel features and services, room rates, special packages and promotions, daily house count, room availability, scheduled in-house group activities, locations and times, and VIP guests.
  • Anticipate guests’ needs and respond promptly.
  • Engage in polite, professional, personalized conversations with guests.
  • Discreetly ascertain each guest’s name and once learned, greet each guest by name.
  • Resolve all guest complaints in a timely manner and ensure guest satisfaction.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work area(s).
  • Work closely with all departments to ensure all service standards are met and guest service expectations are exceeded.
  • Perform additional duties as instructed by the Director of Rooms, the Front Desk/Operations Supervisor and Restaurant General Manager.
  • Comply with hotel safety and security policies.
  • Navigates each shift fluidly and freely performs duties outside of assigned classification.
  • Perform reasonable off-property guest errands.
  • Provides a crafted stay for each guest.
  • Ensure discretion for our guests.

Requiremets:

  • Must be a self-starter.
  • Must be customer-service centric and have excellent hospitality skills.
  • Carry out multiple tasks.
  • Ability to lift, pull, push, and carry 75lbs
  • Ability to walk or stand for extended periods of time during course of shift
  • Ability to learn, utilize and communicate effectively via company issued communication devices
  • Excellent customer service skills with a friendly and approachable demeanor.
  • Strong communication skills, both verbal and written.
  • Ability to handle difficult situations calmly and professionally.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • Los Angeles, CA 90027: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • hotel doorman: 1 year (Required)

Work Location: In person

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