Security Site Supervisor

MUST HAVE A CLASS D SECURITY LICENSE ISSUED BY THE FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES.

POSITION SUMMARY:

This position is under the direct supervision of the Regional Director of Operations with

full responsibility for supervision of on-site staff and the overall protection and

safeguarding of property, persons and other assets.

DESCRIPTION OF DUTIES:

Duties include, but not limited to, monitoring security patrols, conducting new hire

orientation, continuous training and enforcing security procedures, supervising and

monitoring activity on property to prevent unauthorized access into the community,

writing reports on accidents, various incidents, suspicious activities, safety and fire

hazards and other security related situations. Providing needed assistance to

customers, residents, employees and visitors in accordance with company or

department procedures, serving as training officer to new security staff, and performing

other related duties, as may be assigned by or at the direction of the RAMCO Regional

Director of Operations, Community Association Manager, PSA Committee, and BOD as

scheduled and as needed.

MINIMUM QUALIFICATIONS:

1. High school diploma or equivalent, Security or Law Enforcement training and/or

experience, be at least 18 years of age, must be a citizen or a legal resident

alien, and provide current residence address. Must have an active security officer

license.

2. Must have a good working knowledge of security operations and safety practices.

3. Ability to communicate effectively both orally and in writing with staff,

management and the public, to understand and follow standard operating

procedures (SOP’s), to perform duties in a professional manner and appearance,

to write necessary incident reports, make various log entries, investigate

incidents, and make independent good judgment decisions within proper policy

or procedure.

4. Minimum 1-2 years of supervisory experience and working knowledge of Post

Orders, security operations standards and procedures and good understanding

of schedules and schedule matrix, shift and payroll operations, 24/7 operations,

as well as good people skills, communications skills, diplomacy, and tact.

WORKING CONDITIONS:

Work is performed inside and outside a property or installation, with exposure to inclement weather conditions and unpredictable crisis situations. Shift work is required. Some work may require physical activities such as lifting, stooping, kneeling, and crouching.

BASIC STANDARDS:

Train, coach, mentor and ensure implementation and adherence to current Standard Operating procedures and Post Orders for the Community per company policy and best practices, including but not limited to:  Monitor and resolve all log entries timely and efficiently, report to Regional Director of Operations as needed, act as liaison between Professional Gate Attendants and Client and Community Association Manager.  Monitor, address, resolve and supervise payroll reporting, payroll discrepancies, timekeeping, post coverage, attrition, scheduling, requests for time off, and communicate with all appropriate departments by following proper channels and submitting forms for approval and processing.  Conduct new hire orientation, follow new hire training program and checklist, train, and re-train staff, conduct assessments, evaluate and record counseling, coaching, mentoring and performance evaluations accordingly. Communicate and facilitate open lines of communication with RAMCO, Community Association Manager, PSA Committee, and BOD as scheduled and as needed; promote good client relations internally, externally and in daily interactions with outside vendors, contractors, service providers and representatives.  Act as role model, lead by personal example, encourage Team work and cooperation, remain calm, cool and collected under any circumstance, handle conflict and resolve issues with tact and diplomacy, use caution and discretion when faced with a crisis situation, avoid physical confrontation at all times, seek assistance from management and/or law-enforcement personnel, use your best judgment and ensure the staff is trained, re-trained and follows post orders and SOP’s at all times.

SPECIAL WORK REQUIREMENTS:

May require travel, work in risk / hazardous conditions which apply to the work site. Capability of using required tools and equipment. Have the capacity to cope with mental and emotional stress.

WORK RELATIONS AND TEAMWORK:

Understand the relationship of the job to the work site mission and to other jobs within the work site. Communicate with co-workers, supervisors and staff from other departments to solve problems, improve quality, processes and services. Identify and act on opportunities to help and support work efforts of co-workers and staff from other departments. Work in a manner that promotes / creates a positive work environment. Help co-workers understand and implement changes within the work site. RESPONSIBILITY/ACCOUNTABILITY AND MISSION SUPPORT: Identify and develop ways to improve work processes, efficiency, and quality. Improve job skills, knowledge, performance and education. Attend in-services training and educational programs as may be directed. Solve problems or issues, works with change, willingness to work extra shifts and/or overtime as needed.

RESIDENT, GUESTS, AND INTERNAL CUSTOMER FOCUS:

Respond with sensitivity to emotional and practical needs of residents, families, guests, co-workers and staff members. Protect residents, families and co-workers’ rights, dignity and confidentiality with a respectful attitude. Customer problems and concerns are reported and/or corrected. Understand own role in facility safety plans and procedures related to fire, weather and other disasters are demonstrated.

LEADERSHIP:

Take initiative to identify and resolve problems. Act as a coach and mentor. Publicly supports Team decisions even when they might conflict with personal opinions. Demonstrate initiative and leadership in new policies and procedures. Willingly accepts challenge.

DISCLAIMER:

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Job Type: Full-time

Pay: $28.00 – $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Jacksonville, FL 32256: Relocate before starting work (Required)

Work Location: In person