Courtesy Patrol Officer

White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. This position will work at our Heights Hospital location in Houston, Texas.

We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine.

Our mission is to deliver exceptional healthcare with compassion and excellence.

White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment.

Apply today!

Why join White Rock Medical Center?

Competitive salary and benefits

Employee programs and events.

Paid Time Off and 7 Company Holidays.

Employer paid life insurance.

Additional voluntary benefits such as STD, LTD, etc.

Job Summary

Courtesy Patrol Officer inspects areas for the presence of unauthorized persons or potential sources of crime, and maintains clear, appropriate and continuous radio contact with base, shift supervisor and others. Maintains general order of the local environment and intervenes in disturbances in a calm and efficient manner guided by courtesy, established rules and regulations. Responds to various public service calls, hospital violations or customer service-oriented requests such as escorting patients, visitors, medical staff, and employees to parking areas.

Essential Functions

• Prevent security and safety incidents/accidents through the conduct of patrols, inspections, and investigations; respond to the security and safety needs of all staff, patients, and visitors
• Patrol and check all buildings and parking areas for lost or suspicious persons
• Check building doors after hours, ensuring that doors are locked, and building is secure
• Check out-patient areas around-the-clock
• Check employees that are working late-control, parking assistance, and provide security escorts to all parking areas
• Promptly respond to emergency code conditions and security alarms
• Observe for and report fire and safety hazards when on patrol
• Work assigned shift and others when called upon
• Complete a daily Activity Log of all occurrences during tour of duty and all other shift paperwork (i.e., Incident Reports, inspections, etc.)
• Effectively work with staff, peers, Director, and Supervisors to ensure a harmonious relationship is maintained
• Organize work to maximize efficiency and to complete work on time
• Perform productive activities consistently during work schedule

Behavioral Standards

• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.

Communication and Knowledge

• Excellent communication skills both written and verbal.

Collaboration/Teamwork

• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.

Requirements:

Experience:

• Previous work experience with the public in a service setting

Education

• High School Diploma/GED equivalent

Licensure/Certifications:

• State of Texas Licensure Level 2