Security Officer, Galleries

Houston, TX

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Job Description

The MFAH is currently seeking dependable security professionals with visitor service skills and a strong sense of integrity. The Museum Security Officer plays the critical role of maintaining order, reducing injury, and reducing property loss at the Museum. In addition, the Museum Security Officer provides routine protection of galleries and visitors by making continuous rounds throughout the Museum and assisting and informing visitors. Serves as an initial security and safety responder for events and escalates and/or reports as appropriate. Performs the important function of responding politely and in a courteous, professional manner to visitors and staff, answering questions or directing visitors to someone who can answer.

Responsibilities:

Responsible for museum opening and closing duties, which include conducting inventory counts and observations to confirm the presence and condition of works of art on display
Ensure all visitors (including a high volume of school tours) maintain proper distance from objects, and assure smooth traffic flow throughout galleries
Protect works of art from theft, vandalism, or inadvertent damage during gallery patrols
Perform regular art count and verifies art movement within the galleries
Interact with visitors to give directions, information, and provide general assistance
Enforce all museum and security department policies and procedures
Complete written reports of accidents and incidents
Work with mechanical and electronic security devices for securing museum properties
Provide for the personal safety of staff and visitors
May performs bag inspections as required to ensure bags and parcels do not contain any objects potentially hazardous to visitors or Museum
Provide security for all museum properties and facilities
May be responsible for checking security equipment
Check for water leaks and problems with access points (doors or windows)
Report security, safety, or environmental hazards to appropriate authorities
Participate in training sessions in such areas as safety, first aid, CPR, fire and disaster procedures, and security equipment
May serve as a member of the museum emergency response team
May assist in medical emergencies involving visitors or staff, including but not limited to summoning medical assistance or administering first aid (if certified/qualified)
If assigned, observe contractors who are performing work within the museum, ensuring contractors are operating within the appropriate safety and security guidelines for Museum Operations
Perform other duties as assigned by Security Management
Uniforms provided!

Skills, Knowledge and Abilities:

Must have high level of integrity; must be tactful, polite, and courteous in dealing with visitors, staff, vendors, consultants, and others
Excellent verbal skills, particularly for communicating with visitors and communicating on the radio
Comfortable maintaining a professional appearance. Must be presentable at all times through proper grooming and personal hygiene
Must be alert and have good concentration skills
Excellent record of attendance and promptness
Able to work overtime hours as required
Ability to work varied shifts (flexible schedule) as assigned with regularly assigned days off
Willingness to work weekends, special events, and holidays as needed
Excellent written communication skills (report writing)
Must be able to stand for long periods of time, walk, climb stairs, and lift up to 50 lbs.; (must be able to lift a fire extinguisher or small child)
Must be observant in order to detect and report unusual behavior or circumstances
Must be alert and able to respond quickly in an emergency
Must have reliable transportation for regular shift as well as late nights if needed

Education and Experience:

High school diploma or GED
Previous experience in security is helpful, but not required
Previous customer service experience highly desired
Security Officers must pass a national criminal background check in order to maintain non-commission status through the Texas Commission on Private Security
All applicants are required to have a valid state issued ID or driver license in order to complete the application process

Working Conditions:

Must be in good general health
Duties require standing at posts for long periods of time and/or walking distances and climbing stairs throughout the work shift
Other duties may require lifting heavy objects (fire extinguisher or a small child); opening heavy doors and hatches; climbing stairs, ladders, and in the event of an emergency, may have to run or make quick physical response
Must have good eyesight (adjusted) and hearing (adjusted)

The successful candidate will be required to meet our pre-employment background screening and physical exam requirements. The physical examination will establish the fitness to perform the jobs for which they have applied without endangering the health and safety of themselves or others. Any background screenings and/or physical exams will be of no cost to the candidate and/or employee.

Equal Opportunities for All

At the Museum of Fine Arts, Houston we believe that diversity, equity, accessibility, and inclusivity are fundamental to our organization. We welcome all candidates whose experience has prepared them to contribute to our organization and to our pledge for workplace diversity, inclusion, and excellence.

Our commitment to our policy and practice of nondiscrimination represents more than good intentions. It provides for employment decisions that are made without regard to race, creed, color, age, gender, sexual orientation, religion, national origin, gender identity or expression, genetic information, disability, or veteran status, or any other protected characteristic as established by law or any other reason unrelated to your ability to join and contribute to our organization and support our mission to provide a museum experience for all.

The Museum of Fine Arts, Houston is equally committed to the full inclusion of all qualified individuals interested in employment with the organization. As part of this commitment, we want to ensure that persons with disabilities are provided reasonable accommodation needed to 1) participate in the job application or 2) interview process; 3) perform essential job functions; and/or 4) participate in the benefits and privileges of employment with the MFAH. If reasonable accommodation is needed, please contact the human resources department: HR@mfah.org