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3 weeks ago

National Security and Background Investigations Manager


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Job Description

Company Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS, headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care.


Job Description


This Position is Contingent on Contract Award.

Under the direction of the National Program Director and in collaboration with the Office of the Chief Medical Officer (OCMO) of U.S. Customs and Border Protection (CBP), the National Security and Background Investigations Manager develops, implement, and evaluate the security and background investigations policies and procedures of the medical services contract in accordance with the polices and protocols listed in the Statement of Work (SOW) and Department of Homeland Security (DHS) directives for the delivery of healthcare services to persons in custody. The National Security and Background Investigations Manager is directly responsible for the security and background investigation functions that impact medical services and collaborates with the management team in overall planning and execution of program directives.

This full-time position is to plan, conduct, and coordinate with Department of Homeland Security (DHS)/CBP’s Office of Personnel Resources (OPR) Federal Tier IV Background Investigations (BI) of any contracted medical providers and medical support staff before they are cleared to work at a secure DHS/CBP facility. These secured federal facilities are staffed and monitored by CBP personnel and/or contracted security staff 24 hours a day, 7 days a week to assure a safe working environment to include the co-located medical unit. Contracted medical staff work together with CBP personnel to provide health care services for persons of all ages, to include infants, children, adults, and pregnant females, which requires, per DHS policy, to possess a cleared Tier IV BI. Due to the extensive length for BI clearance process to occur, this position will conduct their own organization’s pre-employment background checks of any selected medical provider and medical support staff candidates prior to initiating a BI with DHS/CBP OPR.


MISSION

CBPs Office of the Chief Medical Officer (OCMO) employs a trauma informed care model to provide frontline medical care for persons in CBP custody in accordance with Enhanced Medical Support Efforts CBP Directive (2210-004). This model provides a team of medical professionals comprised of physicians, advanced practice providers (e.g., physicians assistants, nurse practitioners) and support staff (e.g., Licensed Practical/Vocational Nurses, Paramedics, EMTs, Certified Medical/Nursing Assistants). These contracted medical teams provide basic assessment and medical treatment for persons in CBP custody to include emergency care as needed.


Duties and Responsibilities

  • Conducts pre-employment background investigations for the purpose of determining employment suitability of persons who require access to sensitive or classified U.S. Government information to include the following:

    • Criminal history
    • Drug testing
    • Educational and medical licensure/credential verification
    • Online/Social Media checks
    • Credit check
  • Perform subject and source interviews using tact and professionalism while following Federal background investigation standards.
  • Perform record searches.
  • Once medical staff candidates’ clear pre-employment background investigations, promptly (within 24-72 hours of clearing pre-employment background investigations) ensure submission of candidates’ E-QIP forms to initiate the Tier IV BI on-line (or hard-copy documents, as required) to DHS/CBP’s OPR.
  • Consistently track no less than weekly, in close coordination with the DHS/CBP’s OPR, COR, CO, and/or OCMO medical staff, the status of medical staff candidates’ Tier.
  • Communicate to both COR, CO and OCMO medical staff medical staff candidates who successfully cleared DHS/CBP’s Tier IV BI in a prompt manner (within 24-48 hours) for these individuals to then begin work IAW SOW.
  • Adhere to timeliness and quality requirements for completing work.
  • Performs record keeping functions in accordance with program policies and the system of records management.
  • Perform work within the designated Areas of Responsibility as dictated by the SOW.
  • Flexibility to perform responsibilities outside of normal business hours, (i.e., evenings, weekends) as needed.
  • Adhere to security policies and requirements regarding safeguarding of information, retention and submittal of case related information and training.
  • Attends general staff meetings and works with the DHS/CBP personnel, Contracting Officer Representative (COR), Contracting Officer (CO), and Office of the Chief Medical Officer (OCMO), as directed.
  • Completes all annual training as directed.
  • May be required to travel.
  • May be required to serve visit various medical units at various Border Patrol Stations (BPS), Field Offices (FO) and/or temporary DHS/CBP facilities (e.g., soft sided facilities) within DHS/CBP sector/region.
  • Flexible scheduling and overtime are optional, as available.
  • Duties will be performed on-site at medical units, which may rotate within a specific region or sector.
  • Limited telework may be considered for certain oversight positions.
  • Will effectively create spreadsheets, diagrams, PowerPoint presentations, and other forms of training or reporting, using Microsoft Office or other technology-based software.
  • Creates other ad hoc reports and summaries, as needed, or requested by CBP, COR, CO, or OCMO.
  • Works with OCMO to review and clarify any reporting requirements, address any auditing concerns or findings as needed.


This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.


Qualifications


BASIC REQUIREMENTS


Education/Training

  • Successful completion of a Background Investigator National Training Standards (NTS) compliant investigator training course AND one of the following:

    • Four (4) years of general experience (problem solve/analyze problems, gather pertinent call)
    • Bachelor’s or associate degree from U.S.-based college or university.
    • Two (2) years of Specialized Experience (general background investigations as a local, State, military or Federal law enforcement officer or background investigations for a federal agency) within the last five (5) years.
    • One (1) year Specialized Experience in Federal Background Investigations within the last five (5) years.
  • Preferred qualifications include the following:

    • Defense Counterintelligence Security Agency (DCSA) credentials
    • Experience conducting Federal background investigations for DCSA (previously NBIB, OPM).


Knowledge, Skills and Abilities/Competencies

  • Ability to interact with a variety of individuals and personalities professionally and effectively.
  • Ability to work in a fast-paced changing environment with limited supervision.
  • Excellent organizational, scheduling and prioritization skills.
  • Maintain high level of confidentiality ethics and integrity.
  • Proficient writing and communication skills.


Supervisory Controls

  • Works under the administrative direction of the National Deputy Program Director, or in their absence the National Program Director.
  • Works under the clinical supervision and/or direction of the National Medical Director.
  • In this position, the employee will serve as a contractor to the federal government and does not have any federal authority or rights.


Physical Demands

  • Able to walk, stand, bend, or sit for extended periods.
  • Ability to drive safely in accordance with applicable State and local laws and regulations.
  • Able to reach to retrieve documents or supplies.
  • Able to carry materials and/or file boxes up to 30 pounds on an infrequent basis or assist patients into/out of a wheelchair.
  • Must be capable of standing on hard surfaces (cement floors) for long periods of time.
  • Must perform the duties in a stressful and often austere environment without physical limitation.


Other Special Qualifications

  • US Citizen is required.
  • Current SSBI or active security clearance based on an SSBI.
  • A valid driver’s license and reliable transportation are required to conduct contractor’s pre-employment background investigation and a current auto insurance.
  • Must be able to read, write and speak English to effectively communicate.
  • Proficiency in both English and Spanish is preferred.


Additional Information


Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.


Compensation Min: 26hr Max: 50hr


Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International Health and Medical Services complies with all federal, state, and local minimum wage laws


International Health and Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

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