Site Lead Commissioned Security Officer (Experienced)

Twin City Security is seeking a highly professional, licensed armed security officer (Level III) to oversee and assist the front desk and patrol officers at the Greyhound bus terminal in downtown Dallas. These roles are critical to maintaining a safe and orderly environment for staff and passengers in a high-traffic transit setting.

Responsibilities:

• Control access at the front entrance; verify passengers and maintain presence at assigned post
• Patrol terminal interior and exterior to prevent loitering, solicitations, or disturbances
• Respond to incidents involving intoxicated persons, disorderly conduct, or suspicious behavior
• Conduct random bag searches and wand screenings (training provided)
• Enforce policies regarding smoking, prohibited items, and terminal loitering rules
• Assist with crowd control during peak hours and bus arrivals/departures
• Complete incident reports and daily activity logs using digital tools (TrackTik)
• Provide customer service while maintaining a professional and authoritative presence
• Coordinate with law enforcement in case of emergencies or criminal activity

Requirements:

• Valid Texas Level III Security License (non-negotiable)
• Must own or be willing to obtain the following:
• 9mm duty firearm (holstered with Level II retention)
• Duty belt with handcuffs, flashlight, OC spray, and magazine carriers
• Minimum of 2 years of security, law enforcement, or military experience
• Must be able to stand, walk, and patrol for extended periods
• Professional appearance and demeanor required
• Strong communication skills; able to de-escalate tense situations effectively
• CPR/First Aid certification (or willingness to obtain within 3 months)
• Must pass background check and drug screening

All hours for 24/7 coverage are currently available.

Job Type: Full-time

Pay: $20.00 – $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Overnight shift
• Overtime
• Weekends as needed

License/Certification:

• LVL 3 Commissioned Security License (Required)

Ability to Commute:

• Dallas, TX 75202 (Required)

Ability to Relocate:

• Dallas, TX 75202: Relocate before starting work (Required)

Work Location: In person