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Lead Security Officer/Supervisor

Stratton Amenities – Dallas

Dallas, TX

Dallas, TX
Posted 2 days ago

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Job Description

Stratton Amenities is seeking a dynamic and experienced Lead Security Officer to oversee and lead a team of security officers at a luxury apartment building in Dallas, TX. The Lead Security Officer will be responsible for ensuring the safety and security of the property, residents, and staff while maintaining a high level of service and professionalism.

Key Responsibilities:

Leadership and Supervision:
- Lead and supervise a team of security officers, providing guidance, coaching, and support.
- Conduct regular performance evaluations for security team members.
- Ensure the team adheres to company policies and procedures.
- Maintain a positive and collaborative work environment among security staff.

Training and Development:
- Train and onboard new security team members.
- Provide ongoing training and resources to help the team succeed.
- Foster a culture of continuous improvement and professional growth within the team.

Emergency Response:
- Be available for emergency calls and respond promptly to security incidents after hours.
- Coordinate and oversee emergency response protocols and procedures.

Scheduling and Coverage:
- Manage overnight scheduling to ensure 24/7 coverage.
- Find suitable coverage in case of employee call-offs or unexpected absences.

Complaint Resolution:
- Investigate and respond to employee, resident, and client complaints in a timely and effective manner.
- Escalate matters as necessary to ensure satisfactory resolutions.

Performance Monitoring:
- Monitor and analyze service levels and security trends to identify areas of improvement.
- Implement corrective actions and enhancements to maintain a high level of service quality.

Policy Implementation:
- Communicate and facilitate the effective implementation of security policies and procedures.
- Ensure that security team members are well-informed and compliant with all protocols.

Qualifications:

Minimum of 2 years of experience as a Security Supervisor or Lead.
Minimum of 5 years of experience as a Level 2 Security Officer.
High school diploma required; some college education preferred.
At least 2 years of leadership-level experience in security.
Must be willing and able to work overnight shifts, weekends, and holidays.
Strong leadership and coaching skills with a strong work ethic.

Skills Required:

Proficiency in computer skills, including Microsoft Office.
Effective oral and written communication skills.
Active listening skills to understand and address team and client needs.
Ability to assess and evaluate situations effectively.
Strong attention to detail and ability to identify critical issues quickly and accurately.

If you are a motivated and experienced security professional looking to take the next step in your career and lead a dedicated team in a luxury apartment setting, we encourage you to apply. Join us at Stratton Amenities and make a difference in ensuring the safety and security of our community.

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