Professional Security Officer – Standing Post

Job Title: Professional Unarmed Standing Officer

Location: Dallas, TX

Schedule: Sun-Tues

Shift: 9a to 730p

Pay: $20.00 per hour

• Must be at least 21 years of age
• Must have 2 years of high end retail experiences Reliable transportation
• Professional, Articulate, and able to use good independent judgement and discretion
• Outstanding written/verbal communication
• Attention to detail
• Ability to interact at all levels within the organization, with clients while functioning as team player
• Ability to work a flexible schedule upon request
• Must be able to successfully stand for a long duration
• Valid Level 2 Texas Guard Card required

Essential Duties

• Completes site checks and incident reports via Track Tik.
• Investigates and completes reports related to incidents and/or accidents.
• Delivers orientation, training, development and is responsible for retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary at the direction of the Manager.
• Stands post when a suitable security officer cannot be scheduled due to call offs, no call- no shows, vacations, etc.
• Responds to any communications regarding call-offs or no-shows in accordance with set protocol.
• Communicates with guards regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services.
• Prepares, discusses, and implements disciplinary notices and corrective actions to security officers.
• Participates in recruiting interviewing of potential security officers. Make recommendations for hiring decisions.
• Completes New Hire paperwork with new employees and forwards to Operations Manager for processing.
• Managers team of security officers to ensure that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts, and initiates corrective action in a timely manner as necessary. Participates in security officer performance reviews. Make recommendations for placement of personnel.
• Meets with operations management for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments, and surveys; reviews post orders and communicates requirements and changes to affected personnel.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.
• Performs tasks and duties of a similar nature and scope as required for assigned office.

Education and Experience

• High School graduate (some college education is preferred).
• A minimum of 1+ years of security experience is required.
• Demonstrated skills in web searching and use of Excel and Word programs
• Strong organizational and interpersonal skills preferred.
• Ability to multi-task in a fast-paced environment.

Key Performance Criteria

• Manages security officers to ensure excellent service delivery
• Note and correct performance issues with security officers
• Timeliness and accuracy of paperwork and reports
• Internal and external customer satisfaction
• Demonstrate good judgment and common sense, following directions and directives from supervisors and execution of company policy and guidelines.
• Friendly and professional demeanor in the delivery of quality customer service

Other Requirements

• Must be present in the field or office during assigned shift.
• May require some local and long distance travel.

Certification Requirements (Any)

Texas Level 2
Driver’s License