Safety Ambassador – Dispatcher/Command Center

Columbus, OH

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Job Description

This is a Dispatcher and Safety Ambassador position. $22.00 to $24.00 per hour is the starting pay for this position, depending upon candidate qualifications.

An Ambassador is the culmination of being a Security Officer, Hospitality Specialist, and Outreach Advocate. An Ambassador is genuinely concerned about the safety and welfare of everyone who visits downtown Columbus. The ideal Ambassador is a person who wants to make a positive impact in the downtown community by utilizing their intuitive customer service skills coupled with their excellent observation and communication skills. An Ambassador loves working outdoors and in all weather conditions. He or she can adapt on the fly and interact with a diverse population of people. Ambassadors are equally comfortable conducting foot patrols or bicycle patrols and sharing information with Special Duty Officers from the Columbus Police Department. Being ethical and honest comes naturally to Ambassadors, and people look to them for assistance throughout the course of their workday. All good Ambassadors enjoy helping all kinds of people whether they need connected to social services or simply require directions to a local restaurant.

The Ambassador Dispatcher is the point of contact in the Command Center for all the Ambassadors who are out in the Special Improvement District. The Dispatcher is also fully trained as an Ambassador. This person responds to emergencies, contacts outside agencies and/or the assigned Columbus Police Special Duty Officer as needed, routes calls and visitors, completes reports, and monitors cameras. The Dispatcher may also be assigned special projects.

The job responsibilities include, but are not limited to, the following:

– Monitor CCTV systems

Dispatch: responding to and routing phone, in-person, and two-way radio communications
Conduct vehicle, bike, and foot patrols of public areas such as sidewalks and parks
Operate John Deere Gator or other similar landscaping vehicles
Assist persons as needed with directions, information, amenities
Emergency Response
Assist with special projects (sweep sidewalks, remove weeds, scrub city implements such as information kiosks, bus shelters, beautification projects, etc.)
Assist with some team snow removal duties
Engage persons in need of social services and help them make connections

Requirements:

– Valid Driver's License

Clean driving record
Ability to sit, stand, walk, or ride for extended periods of time
Ability to lift a minimum of 35 lbs. unsupported or over 50 lbs. supported
Familiarity with computers, Windows platforms, CCTV systems, two-way radio communications
Ability to multitask

Preferred, will train:

Experience with camera vendors and familiarity with the camera industry
Experience with back-end support

Benefits:

– Medical Insurance

Life Insurance
Dental Insurance
Vision Insurance
Short Term Disability
401k/403b Plan
Paid Holidays

Ohio Support Services (OSS) is a regionally-recognized contract security service firm that provides the highest levels of customized security programs to corporate headquarters, industrial and distribution centers, multi-tenant properties, medical centers, Special Improvement Districts, and educational institutions. Since its founding in 1978 OSS has set the standard for the industry: designing and implementing superior, comprehensive, and cost-effective security programs.

The Ambassadors' workplace is a business improvement district whose goal is to make downtown Columbus a great place to live, work, and play.

Drug-Free Workplace

E.O.E

Ohio Support Services is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of Ohio Support Services to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Ohio Support Services also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.

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