Wellness Associate – Women’s and Men’s Section

Job Overview
The Wellness Associate is a high-touch, hospitality-focused role responsible for optimizing the guest experience, ensuring operational excellence, and promoting additional services. You serve as the floor manager, blending guest relations with operational oversight.

Responsibilities

• High attention to detail and a proactive, dedicated work ethic
• Previous experience in hospitality, spa, or customer service environment.
• Strong interpersonal skills with the ability to build rapport quickly.
• Demonstrated passion for wellness, health, and recovery.

Experience

• Hospitality & Service: Proactively engage with guests in the common and transitional areas to answer questions, provide guidance on contrast therapy cycling, and ensure comfort.
• Service Add-Ons: Offer and encourage guests to try additional services, retail products (like electrolytes), and new membership promotions.
• Operational Oversight: Regularly patrol the Men’s or Women’s side* to ensure all areas are properly stocked, clean, and functioning; delegate immediate cleaning/stocking needs to the Service Associate.
• Equipment Check: Conduct routine checks of sauna temperature, cold plunge water levels, and overall equipment function; report maintenance needs immediately.
• Safety Management: Oversee the guest environment to ensure adherence to House Rules and safety guidelines, managing non-critical situations with tact and professionalism.

*Due to the requirements of the job, specifically attending to facilities where guests are changing and bathing, this position requires a female attendant for the Women’s area and a male attendant for the Men’s area (Bona Fide Occupational Qualification)

Job Type: Part-time

Pay: $15.00 – $16.00 per hour

Benefits:

• Employee discount

Work Location: In person