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4 weeks ago

Security Operations Manager

Flag us Chicago, IL

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Job Description

Job description

Company Overview:

A fast-growing, family-owned business providing security guard services. We are a people focused company in a fast-paced changing client centric service environment.

Position Objective:

The Operations Manager performs a variety of security, safety, customer service, public relations duties, and related functions specific to the accounts they are assigned. The Operations Manager is responsible for the day-to-day implementation of daily security activities, oversight, scheduling, and management of the assigned customers.

Duties and Responsibilities:

  • Coordinate and lead response to emergency situations
  • Promote safe work practices for staff
  • Client interface to include customer satisfaction and operational readiness
  • Respond to client inquiries and requests to resolve client issues in a timely, professional and efficient manner
  • Recruitment, interviewing and assisting to on board and license guards
  • Assist in monitoring and developing staff performance to include providing supervision, performance evaluations, disciplinary matters, training, scheduling, callouts and assigning work
  • Initiate preliminary investigations into incidents and write reports to ensure accuracy of necessary documentation
  • Tracking, production, and review of weekly payroll
  • Track and document human resource, payroll and union issues
  • Facilitate training for CPR/First Aid/AED certifications
  • Maintain up to date and accurate timekeeping systems and records for staff
  • Assist to procure and maintain uniforms and equipment Qualifications:
  • Must possess a high school diploma or equivalent
  • Must be able to pass any State-required training or other qualifications for licensing
  • Must have time management skills and the ability to prioritize and problem solve.
  • Ability to work independently and in a team environment.
  • Excellent communication and interpersonal skills.
  • Excellent computer skills including Microsoft Office
  • Possess one or more of the following:

o 3-5 years civilian law enforcement or 3-5 years private or corporate security experience or 3-5 years military experience with a favorable discharge

o Criminal Justice Degree or law enforcement related degree, Associate's or higher Graduate of a law enforcement training academy

Job Type: Full-time

Pay: $70,000.00 – $75,000.00 per year


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 3 years
  • 5 years


  • On call


  • Customer service: 1 year (Preferred)

Ability to Commute:

  • Chicago, IL (Required)

Ability to Relocate:

  • Chicago, IL: Relocate before starting work (Required)

Work Location: In person

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