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1 weeks ago

Security Agent PT


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Job Description

SOUTH CONGRESS HOTEL is hiring for a SECURITY AGENT

The living room for the neighborhood, South Congress Hotel, is an 83-room boutique hotel designed to be a community activity hub. A place for travelers and locals alike, the hotel has three restaurants, a coffee and bakeshop, a rooftop pool, an award-winning Lobby Bar, and two retail spaces. In addition, it hosts a range of community events and programming open to all. All are locally owned and right at the doorstep of Austin's favorite street.

JOB OVERVIEW

A Security Agent is responsible for the overall safety of the hotel. This position ensures a safe and secure environment through observant patrolling and camera review. You will be responsible for monitoring compliance of policies and procedures and addressing any concerns effectively and diplomatically. This role requires to responding to emergencies, assisting guests with safety and security needs, completing detailed, accurate reports, and coordinating efforts with local law enforcement, government service agencies, and hotel department managers.

Who you are: You have a strong work ethic and the ability to work autonomously. You have sharp verbal and written communication skills, with high attention to recalling details. You're excellent with time management and can juggle projects in a fast-paced environment. You have a calm but firm demeanor, enjoy helping others, and are driven to jump and help when issues arise. You can react appropriately to stressful situations while demonstrating integrity and professionalism. You are quick to think on your feet and see the big picture.

What you’ll learn: People skills, effective communication, dynamic thinking, proactive conflict resolution, accountability, safety, situational reading and awareness, and leading with hospitality.

ESSENTIAL FUNCTIONS + RESPONSIBILITIES

  • Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction.
  • Secure premises and personnel by patrolling property, monitoring surveillance equipment, and access points
  • Greet all guests nearby and make each feel important by providing a genuine welcome
  • Ensure all paper and electronic logs are consistent, accurate, and up-to-date.
  • Assist departmental managers in completing and processing incident reporting.
  • Lead with hospitality to resolve and diffuse conflicts that may arise
  • Keep the working area clean and free from obstructions
  • Complete departmental checklists as assigned
  • Lock event spaces and meeting rooms as directed
  • Log and process all lost and found items
  • Thoroughly communicate and relay all pertinent information to the oncoming shift.
  • Attempt to limit issues and liability related to excessive drinking by being aware of signs of intoxication and taking appropriate measures to ensure the safety of our guests.
  • Ensure immediate response to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary.
  • Ensure that all equipment is maintained in good, safe working condition
  • Maintain an increased awareness of safety issues throughout the property and keep abreast of safety and emergency procedures and OSHA requirements
  • Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc., to ensure all needs of the outlet are met
  • Be available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities – creating environments that sustain lasting social impact. Our team of hospitality experts provide the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses. Our brands include South Congress Hotel, Revival Hotel, El Capitan Hotel, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Albert Hotel, Fidelity Hotel and Trick Hat Workway.

New Waterloo is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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