Security Operations Centre / Mobile Support Officer

TC Facilities Management

London, UK

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Job Description

About The Role

Role: Security Operations Centre / Mobile support Officer

Location: TCFM SOC (Tadworth, Surrey) and within a 20 mile radius KT20 7RU

Rota/hours: Weekends and night shift cover, guaranteed 12 hours per week

Key Responsibilities:

Demonstrate the TCFM values at all times (Respect, Care, Initiative and Expertise)
Provide response for incidents, accidents, emergencies for TCFM Colleagues, Customers, Stakeholders, Public and Emergency Services.
Follow Assignment Instructions, Risk Assessments and relevant customer policies at all times.
Provide centralised and efficient execution of security processes to support operational delivery, issues are resolved in “One Touch”.
Promote confidence with every customer and colleague through effective decision making, communication, customer service and professional standards.
Resolve Colleague and Customer queries and requests directly and in a timely manner, reducing the need for escalations and complaints.
Schedule and plan security resources to meet customer needs.
Centralise ALL admin processes to improve operational efficiency for sites (SIA/ Uniform/ Holiday/ Pay Queries)
Provide monitoring, analytics and intelligence to identify risk and enable effective decision making.
Provide reporting (Daily/ Weekly/ Monthly) internally and to our customers to drive security performance.
Act as the Subject Matter Expert (SME) for security systems, applications, software.
Work with Service Partners to deliver operational requirements that support TFCM strategy.
Deploy resources effectively, covering all customer requirements, planned and unplanned gaps, booking colleagues on and off duty.
Deploy service partner resources and execute the relevant financial and compliance processes, seek authorisation as appropriate.
Maintain the integrity of relevant security systems and applications, ensuring a consistent approach across TCFM.
Ensure Security Colleagues have the appropriate SIA Licencing & Accreditation, arrange training and support Colleagues.
Ensure holidays are processed in an effective manner, not compromising customer/ site expectations.
Produce effective Management Information, reporting, analytics and intelligence that enables effective use of resources and mitigates risk.
Validate and update Assignment Instructions/ Risk Assessments/ Processes that support operational delivery and safe and secure sites

About You

Experience / Skills & Qualifications:

SIA license – Security Guard/ DS
SIA license – CCTV
IT Systems (SME Level)
Full UK driving license

About Us

What do you get from us?

Assistance Programme through Health Assured – Physical, mental, and financial health support for all our colleagues through our ehub and phone.
Grocery Aid – Emotional, practical and financial support, through counselling, advice, and grants.
Wagestream – Track and access your money as you earn it. Save as you earn and learn better spending habits
Perkbox – Saving on your weekly shop, days out, eating out, and utility bills. Plus, recipes and well-being tips.
Free uniform
All the training and tools you need to do your job

A little about us:

A family-owned business, founded in 1962.
Employing over 4,000 colleagues.
Currently sit within the top 2% of all cleaning and security providers.
Our services include Cleaning, Security, Specialist, and FM services.
Passionate about delivering a personable and reliable service

We work within multiple industries and they will probably be brands you know and love, if this all sounds great to you then we look forward to hearing from you