Security Officer/ Duty Manager

This is a dual-function role combining Duty Manager responsibilities with licensed Security Officer duties. The post-holder must hold a valid SIA Door Supervisor or Security Guarding licence and will carry out both operational hotel management and on-site security functions. The role operates 24/7 and reports directly to senior management.

PRIMARY DUTIES — Security Officer (SIA Licensed)

Access Control & Patrols

• Maintain a visible, professional security presence across all areas of the property.
• Control and monitor all entry and exit points; verify credentials and refuse unauthorised access.
• Conduct regular foot patrols of interior and exterior areas including car parks and communal spaces.
• Monitor CCTV systems and report suspicious behaviour or security breaches immediately.
• Carry out security checks at the start and end of each shift, documenting findings in the security log.

Incident Response & Conflict Management

• Respond swiftly and calmly to disturbances, altercations, or suspicious activity on the property.
• De-escalate situations using SIA-compliant conflict management techniques wherever possible.
• Detain individuals where lawfully permitted under the SIA code of conduct and company policy.
• Liaise directly with police and emergency services during incidents.
• Issue and enforce trespass notices and hotel exclusion orders in line with legal guidelines.
• Provide first aid response to medical emergencies as a qualified First Aider.

Security Reporting & Compliance

• Maintain a detailed security log every shift — record all patrols, incidents, and interventions.
• Write accurate, comprehensive incident reports and submit to the management team promptly.
• Analyse incident trends and recommend process improvements or additional security measures.
• Work closely with third-party security contractors to ensure aligned protocols and seamless coverage.

Fire Safety & Emergency Response

• Act as Fire Controller — lead all emergency evacuations and enforce fire safety procedures.
• Conduct regular fire walks, inspect all exits and alarms, and document findings.
• Maintain all health & safety and fire compliance logs in SAEKER.

SECONDARY DUTIES — Duty Manager (Hotel Operations)

Operations Oversight

• Oversee day-to-day hotel operations during shift — housekeeping, maintenance, and facilities.
• Ensure rooms are ready for arrivals on time, coordinating housekeeping resources effectively.
• Conduct property inspections, identify maintenance issues, and log them for resolution.
• Ensure no rooms remain out of order for more than 24 hours.
• Supervise General Assistants and Housekeepers, managing smooth handovers between shifts.

Guest & Stakeholder Communication

• Serve as the on-site point of contact for guest concerns and operational queries during the shift.
• Monitor and respond to stakeholder communications — follow through to resolution, not just acknowledgment.
• Escalate significant operational or guest issues to senior management with full documentation.

Compliance & Reporting

• Maintain handover logs, health & safety records, and operational reports for each shift.
• Monitor contractor access and ensure all work is completed in line with safety guidelines.
• Compile data-driven reports on maintenance, safety, and operational trends using Excel.
• Adhere to and uphold company confidentiality policies and service standards at all times.

Requirements

Essential:

• Valid SIA Door Supervisor or Security Guarding licence (current).
• Right to work in the United Kingdom.
• Ability to reliably commute to Basingstoke RG21.

Preferred:

• First Aid at Work Certificate.
• Experience with CCTV operation and incident reporting systems.
• Proficiency in Microsoft Excel and written reporting.

Pay: £12.71-£12.90 per hour

Work Location: In person