Front Of House / Security Officer

Regional Cover for Central London, Battersea Power Station and Aldgate

£13.85 per hour

Role Overview

The Front Of House / Security Concierge will act as the face of for our client, delivering a premium experience for all guests, clients and VIPS using the customer suite. This role is pivotal in creating a welcoming, polished and professional environment, ensuring seamless service and memorable guest interactions. The ideal candidate will exude confidence, discretion and professionalism whilst excelling in high-pressure, fast paced environments.

Key Responsibilities

• Must have a SIA license
• Greet and welcome guests warmly, ensuring a first-class experience for every visitor
• Make refreshments for clients and arrange catering where required
• Manage check-in process and direct visitors to the appropriate person / meeting room, coordinate any guest access and security passes
• Maintain a professional and immaculate reception area and customer suite
• Overseeing the meeting room booking of the customer suite, ensuring availability and readiness of facilities for meetings and events
• Assist in preparing meeting spaces, including refreshments, technology and products as required.
• Conduct daily inspections of the suite to ensure cleanliness, functionality and adherence to brand standards
• Primary contact for EA’s and key stakeholders for client space, ensuring their comfort and satisfaction
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Handle incoming enquiries with efficiency, including answering emails and directing them to the appropriate team
• Reporting to the Office Manager and assisting with day-to-day needs

Skills & Requirements

• Prior experience in luxury hospitality, corporate FOH or VOP client facing role
• Exceptional time management skills
• Excellent communication skills, both written and verbal, with the ability to engage professionally at all levels
• Impeccable personal presentation and a confident, welcoming demeanor
• The ability to work alone in a fast-paced environment in which you can maintain an exceptional level of service whilst managing multiple tasks
• Strong organisation and multitasking skills, with acute attention to detail.