Security Supervisor

London, UK

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Job Description

Established in 2001, Pace Security Services is a leading provider of manned guarding across London and the Home Counties. Pace supplies high quality and professional security officers to a wide variety of sectors including world-renowned educational institutes, high end residential, multi-million pound corporate offices as well as much more. If you are looking to further yourself within the security industry then look no further!

Due to expansion, we are looking to recruit for a Security Supervisor for our award-winning team patrol team based at the South Bank. As Security Supervisor, you will play a key role in the day-to-day operations of the South Bank Patrol team. As a key London landmark, the South Bank has a major footfall all year round, meaning no two days are the same. The team are required to deal with homelessness, illegal street trading, anti-social behaviour, alongside other tasks, whilst maintaining outstanding relationships with client stakeholders, local authorities, members of the public and being glowing ambassadors for the South Bank.

Shift Pattern: Average of 40 hours per week including late evenings, weekends and Bank Holiday’s due to the 365 days per year nature of the role.

Pay Rate: £32,000-£34,000 per annum depending on experience.

Location: South Bank, London

Key Responsibilities

Supervision & Leadership: Oversee a team of security officers, ensuring high standards of performance, discipline, and professionalism.
Scheduling & Operations: Manage duty rosters, shift allocation, and ensure full site security coverage at all times.
Communication: To be the eyes and ears of the client on the ground with the ability to report back any issues in a timely fashion.
Client & Stakeholder Liaison: Act as the main point of contact between Pace management, security team, clients, and stakeholders. Address concerns and ensure expectations are met.
Decision-Making: Confidently assess and respond to security situations, taking decisive action when necessary.
Incident Management: Handle security incidents, complete reports, and implement corrective measures as required.
Training & Compliance: Ensure security personnel are trained, briefed, and compliant with company policies and relevant regulations. This include CPD and appraisals.
Site Inspections: Conduct routine inspections to maintain security standards and identify potential risks.
Supervisory skills: Has previous, proven skills of supervising/managing a team successfully. This includes ad hoc security staff and the increase of security staff during Spring and Summer.
Partnerships and engagement: To maintain pre-existing relationships with joint partners in the area.

Requirements

At least 3 years of supervisory/junior management experience within the security industry.
Flexible availability, including night shifts, weekends, and holidays if required.
Strong leadership and decision-making skills.
Ability to be discreet and diligent about maintaining confidentiality.
Excellent communication and conflict resolution abilities.
Knowledge of security protocols and emergency procedures.
Ability to handle high-pressure situations effectively.
Must hold either a SIA SG or DS license.
Must be CSAS accredited or willing to and able to achieve CSAS accreditation.
Can adopt a solution focused approach to problems encountered.
Excellent observation, critical thinking, and problem-solving skills.
To be able to handle phone, email and face to face customer enquiries confidently, with a positive and polite attitude.
Excellent verbal and written skills.
Proficiency in MS packages including Word, Excel, PowerPoint, Outlook or equivalent.