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1 weeks ago

Security Officer

Flag uk London, UK

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Job Description

Job description – Security Officer

Business/Contract/Department: Mitie Security Ltd

Job Title: Security Officer

Reporting to (position): Leo Unadike - Site Security Manager

Our values and behaviours - Delivering The exceptional, every day.

Our vision and values are built on the simple premise of ‘The exceptional, every day'- our overarching commitment to both our customers and our colleagues. Our values set out how we all should behave at Mitie, what we should expect from our colleagues and what our customers can expect from us.

Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

Our promise to our people: a place to work where you can thrive and be your best every day.

Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our culture – our core values and how we behave:

  • We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
  • We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
  • We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
  • Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
  • Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities

  • To ensure the security and safety of the client team staff, contractors, working colleagues;
  • To protect the assets of the client by following recognised best practice techniques/procedures
  • To ensure the security and safety of the site
  • To effectively organise and manage workloads as required without compromising quality of service provision
  • To respond to emergencies and assist with the evacuation and searching of the buildings by following all requirements of the site Emergency Response procedures.

Main duties

  • Liaise on a daily basis with staff and the client and operational management teams.
  • Participate and contribute positively to the security team to ensure a positive customer experience for all visitors/customers. Attend meetings as required and provide reports and recommendations on the activities of the security operation.
  • Be committed to Health & Safety and ensure that you are familiar with all VSG/ Client Health & Safety policies and procedures. Police and encourage observance of all site security & safety policies, in particular ensuring that the access control, key control, smoking and Health & Safety policies are observed and enforced.
  • Perform at the start/end of each tour of duty verification checks of all the security equipment located within the areas of work ensuring that all systems are fully operational and where they are not, initiate corrective action.
  • Respond to all incidents in a timely and effective manner by directing the activities of all affected persons, aimed at all times to safeguard the assets of the Client ensuring that direction from senior line management is sought where appropriate.
  • Maintain all required records as directed by senior line management to ensure that full transparency of events and their handling is possible.
  • Act responsibly when receiving and holding all site keys that may be drawn in conducting your required tasks.
  • Participate with and apply recognised techniques when conducting entry and exit searches at the designated entry points as a part of the management of effective access control procedures.
  • Manage a polite and effective meet and greet service to all staff and visitors, whilst strictly observing access control procedures.
  • Report building/equipment fault reports where appropriate escalating to the FCC and if necessary, request the assistance of senior line management in resolving.
  • At the start/end of each tour of duty ensure that the prescribed unlock/lockdown procedures are conducted correctly.
  • During corporate events, liaise with the SCC and senior line management to ensure that adequate levels of security are maintained during the life of any event and complete any additional closedown checks that are required after the event has concluded.
  • Follow any such reasonable instruction as issued by Senior Line Management.

Person Specification

  • professional appearance and presentation
  • Excellent communication skills and a strong customer focus.
  • Must hold a valid SIA Frontline Licence.
  • Intermediate level PC Skills (MS Office)
  • Literate and Numerate
  • Methodical and well organised
  • Resilient and tenacious
  • “Can do” approach
  • Flexible and adaptable to meet the needs of the business

Good communicator – verbal and written

Health and Safety responsibilities

  • Follow Group and company policies and procedures at all times;
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
  • Use all work equipment and personal PPE properly and in accordance with training received;
  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

  • Ensure compliance with Mitie's information security procedures in all activities;
  • Proactively identify and report security risks to your manager;
  • Report actual and suspected security incidents;


This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

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