Security Officer

Who We Are

Metropolitan Gaming Group is a multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we’re dedicated to providing exceptional experience and service for our guests whichever platform or venue they visit.

Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square and London’s newest luxury casino Metropolitan Mayfair. We’re a ‘Why Not?’ brand that likes to challenge the status quo and we’re passionate about looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

• Hourly wage + Salary Enhancement From Midnight + Paid overtime
• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentives
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance programme: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

The Role:

As a Security Officer, you will play a crucial role in maintaining the security and safety of our venue. We are seeking individuals with exceptional customer service skills, a professional demeanour, and a dedication to providing a welcoming environment for all visitors. Additionally, adherence to Challenge 21 requirements, age verification, and recognition of guest vulnerability are key aspects of the role.

Main Duties:

• Customer Service Excellence: Greet and interact with patrons in a friendly and professional manner, creating a welcoming atmosphere for all guests.
• Challenge 21: Implement strict age verification procedures, demonstrating meticulous attention to detail.
• Security Patrols: Conduct regular security patrols of the venue to deter potential threats and ensure the safety of patrons and staff.
• First Aid: Provide prompt and effective response to incidents, offering first aid assistance until medical professionals arrive if necessary.
• Evacuation Support: Assist with evacuations during emergencies, ensuring the safety of all individuals and the integrity of the venue.
• Identifying Vulnerability: Promptly identify and address potential vulnerabilities among patrons to ensure their safety and well-being.
• Cashier Escort: Safely escort cashiers to facilitate the transfer of funds within the venue.
• Random Searches: Conduct random searches at entrances to enhance security measures without compromising guest experience.
• Staff Searches: Assist management with staff searches when required.
• Monitoring and Reporting: Monitor and compile data related to guest attendance, searches, and Challenge 21 compliance. Update reports and paperwork as needed.
• Participation: Attend briefings and monthly team meetings to stay informed and contribute to the security team’s efforts.
• Health & Safety Support: Assist management with health and safety aspects of events, including risk assessments and legal obligations.
• Client Support: Coordinate with suppliers, handle client queries, and troubleshoot during events to ensure smooth operations.
• Additional Responsibilities: Perform other duties as assigned by management.

Qualifications and Skills:

• Proven experience with a minimum of 1 year in a customer facing role.
• Excellent communication and customer service skills, with the ability to interact effectively with diverse individuals.
• Sound judgment and decision-making abilities, with a keen attention to detail.
• Valid SIA Door Supervisor Level 2
• Valid First Aid at Work Certificate
• Flexibility to work various shifts, including nights, weekends, and holidays.

Empire Casino Opening Hours:

Please Note: You must be aged 18 or above and have the right to work in the UK.